Monique Jefferson
Indian Trail,NC
Summary
Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Knowledge of budgeting, succession planning and performance management. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential.
Overview
14
14
years of professional experience
Work History
Executive Director
Atria Senior Living
01.2021 - 07.2023
- Develop and execute strategic initiatives to drive occupancy rates and increase revenue by 15% month over month across multi-site operations.
- Inspire and motivate team of 30+ employees, providing guidance, mentoring, and fostering culture of excellence.
- Evaluate leadership team and initiate training, support or promotion where needed to maintain 100% staffing.
- Coordinated disaster efforts from evacuating communities and supplying resources to restructuring business models during construction and renovations.
Director of Operations
Sodexo Magic
01.2017 - 01.2021
- Oversaw F&B business and nourished partnerships and growth by supervising$12M+ in revenues annually.
- Achieved and maintained 99% clearance consistently for three years by presenting high- level quality standards and clearing annual food and safety assessments.
- Oversaw new business development inducting Sub Connection and Twisted Pretzel, increasing retail revenue by 25%.
- Operated unit earned client satisfaction year-over-year by 15% through providing exemplary dining experience.
Executive Meeting Manager
Embassy Suites by Hilton Hotel, Spa & Convention Center
01.2015 - 12.2016
- Accelerated company profit margins by $1M through analyzing popular events(trade shows, conventions, galas, fundraisers, consumer shows), by formulating and suggesting innovative marketing and sales techniques, and ambitiously proposing potential clients and agencies.
- Improved company's profitability and avoided extra $10K for projects by working with elite team to closely track expenses against budget of all departments, and developed budgets based upon corporate and marketing goals.
- Maximized customer base by providing front line customer service, exceeding client's satisfaction, and identifying opportunities to grow business with existing clients, while surpassing 20% for repeat and referral business.
Event Manager
SMG- Hampton Roads Convention Center
01.2013 - 01.2015
- Played pivotal role in successful completion of more than 300 events on yearly basis by supervising multi-functional departments and directing employees towards work excellence.
- Increased new business portfolio 35% year over year by rendering excellent customer service and client experience.
- Assisted in maintaining 100% compliance in safety regulations by local governing ordinances.
- Supervised and directing cross functional team of up to 50 event staff on-site.
Operations Manager
Portfolio Recovery Associates, LLC
01.2010 - 01.2013
- Contributed to meeting and exceeding HR targets by redeveloping on-boarding procedures, coordinating with training departments, and ensuring exceptional work experience of new hiring.
- Lead unit by meeting 100% of financial goals month over month for 13 months.
- Effectively increased retention by 25% by implementing mentor programs for new and tenured employees.
- Maintained desired employee retention levels through employee development and engagement.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Bachelor of Arts -
Hampton University
Hampton, VA2006
Skills
- Staff Management
- Effective Communicator and Public Speaker
- Team Bonding
- Results Orientation
- Organizational Development
- Leadership and People Development
- Crisis Management
- Change and Growth Management
- Project Management
- People and Culture
- New Business Development
- Solution Innovation
- Operational planning
- Business Management
Timeline
Executive Director
Atria Senior Living
01.2021 - 07.2023
Director of Operations
Sodexo Magic
01.2017 - 01.2021
Executive Meeting Manager
Embassy Suites by Hilton Hotel, Spa & Convention Center
01.2015 - 12.2016
Event Manager
SMG- Hampton Roads Convention Center
01.2013 - 01.2015
Operations Manager
Portfolio Recovery Associates, LLC
01.2010 - 01.2013
Bachelor of Arts -
Hampton University