Monique Jobi
Director - Operations
Glen Burnie,MD
Summary
Seasoned professional with 7+ years of experience in merchandising & operations management with a strong track record of successfully managing large sales volumes and developing and executing strategic plans to drive business growth. In addition extensive, supply chain and inventory management experience, which has enabled me to develop a deep understanding of the inner workings of retail & supply chain industry to identify opportunities for increased profitability.
Overview
6
6
years of professional experience
Work History
Director - Operations
Macys
01.2022 - Current
- Manage inventory volume of $75+ million across multiple accounts, including beauty, RTW, Furniture, Jewelry, etc.
- Managed supply chain and inventory for portfolio of beauty/fashion/RTW products, ensuring that products were delivered to retailers on time.
- Develop and execute strategic plans to drive sales growth, identify business objectives, and set KPIs.
- Collaborate with cross-functional teams to develop promotional programs and tools that support brand strategies.
- Build effective working relationships with cross-functional teams to ensure compliance with operational standards.
- Manage retailer relationships, working closely with buyers/merchandisers to identify opportunities for increased profitability.
- Meet and exceed sales growth targets within existing accounts, while also pursuing new business opportunities.
Regional Operations Manager
Amazon
07.2020 - 01.2022
- Coordinated withcustomer service department to ensure customer satisfaction, resulting in 20% decrease in customer complaints.
- Developed and implemented operational plans to ensure efficient operations across all departments, resulting in 10% increase in productivity.
- Collaborated with cross-functional teams to identify opportunities for supply chain optimization, resulting in 15% reduction in supply chain costs.
- Developed and implemented inventory management policies and procedures, resulting in 10% reduction in inventory holding costs.
- Built effective working relationships with suppliers and logistics partners to ensure on-time delivery of products.
- Developed and managed budget for supply chain and inventory management activities.
Product Manager
The RealReal
10.2018 - 09.2020
- Developed and executed product strategy, including identifying new products to add to warehouse inventory and optimizing existing product mix to increase sales and profitability.
- Analyzed market trends and customer needs to inform product decisions and identify growth opportunities.
- Collaborated with cross-functional teams, including sales, operations, and marketing, to ensure alignment on product strategy and execution.
- Managed product lifecycle, from ideation to end-of-life, including pricing, promotion, and inventory management.
- Conducted research and analysis to inform product decisions, including customer research, competitor analysis, and market trends.
- Developed and maintained relationships with suppliers and vendors to ensure timely and accurate delivery of products and services.
- Managing budgets, financial reports, and P&L statements for product lines.
Store Manager
SWAROVSKI
11.2017 - 10.2018
- Developed and managed budgets, financial reports, and P&L statements.
- Set and enforce employee performance goals and provided regular feedback and coaching to help them achieve their targets.
- Managed visual merchandising to ensure clean, organized, and appealing shopping environment.
- Developed and maintained relationships with vendors and suppliers to ensure timely and accurate delivery of products and services.
- Collaborated with other departments or teams to ensure seamless operations and effective communication.
- Hiring, training, and supervising employees to ensure high-quality customer service, product knowledge, and operational efficiency.
- Analyzing sales data and creating reports to track performance and identify areas for improvement.
Assistant Manager
Ted Baker
11.2016 - 11.2017
- Supported the store manager in achieving sales targets and financial goals, such as increasing revenue and managing expenses.
- Trained and supervised employees to ensure high-quality customer service, product knowledge, and operational efficiency.
- Maintaining inventory accuracy by monitoring stock levels, performing regular inventory checks, and processing stock transfers.
- Planning and executing store promotions, events, and seasonal campaigns to drive sales and increase customer engagement.
- Handling customer inquiries, complaints, and escalations, and ensuring customer satisfaction.
Education
Master's degree, Fashion/Apparel Design -
Academy of Art University
Bachelor of Science - BS, Fashion Merchandising - undefined
Morgan State University
Skills
- Google Apps
- MS Office
- Analytical skills
- Detail-oriented
- Strong communication skills
- Organizational skills
- Relationship building
- Collaborative skills
- Operations management
- Presentation skills
- Sales management
- Strategic planning
- Supply chain management
- Continuous Quality Improvement (CQI)
Languages
Timeline
Director - Operations
Macys
01.2022 - Current
Regional Operations Manager
Amazon
07.2020 - 01.2022
Product Manager
The RealReal
10.2018 - 09.2020
Store Manager
SWAROVSKI
11.2017 - 10.2018
Assistant Manager
Ted Baker
11.2016 - 11.2017
Master's degree, Fashion/Apparel Design -
Academy of Art University
Bachelor of Science - BS, Fashion Merchandising - undefined
Morgan State University
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