Monique Johnson
Bowie,MD
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Shipt Shopper/ Shipt
10.2020 - Current
- Facilitate same day deliveries from various retailers to members through a preferred platform to include produce, electronics, and household items
- Build positive relationships that last into becoming a personal shopper to over 15 members
- Carefully review orders for accuracy and specific details
- Examine products for damage and expiration
- Provide excellent customer service via phone call or text
- Maintain the highest customer rating of 5.0
- Create a strategic schedule to service member deliveries within time allotted
- Ability to lift over 25 pounds.
Business Coordinator
Meridian Public Charter School
08.2022 - 02.2023
- Developed 20 + effective client relationships through professionalism and follow-through
- Arranged billing travel plans for leadership staff, and coordinated tracking, reporting and reimbursement of expenses
- Processed invoices with appropriate documentation and approval, utilizing Anybill to track and organize payments
- Reconciled accounts receivables and unbilled receivables, and researched and resolved all discrepancies within 2 business days
- Prepared monthly reports, requesting and providing documentation for accuracy and reconciliation
- Supported 2 campuses with day to day operations, to include; student class transitions, field trips, parent/teacher conferences, enrollment, temporary candidate requests, staff absences, supply orders and fore drills
- Maintained school store; tracking inventory, increasing sales by 20% and receiving accounts payable
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Set up vendor payment methods to include ach payment, check, or invoice to ensure full payments were received in a timely manner
- Assessed data and information to check entries, calculations and billing codes for accuracy
- Prepared and processed bank deposits including cash and checks
- Worked independently with no daily supervision and promoted and conveyed integrity, accountability, loyalty, and excellence.
Administrative Assistant
DC Public Schools
06.2015 - 06.2020
- Strategically managed complex calendars, organized meetings, appointments, travel arrangements, and proactively identified and adjusted conflicting events
- Worked as a liaison to over 8 vendors, contractors, and point of communication between 4 executives and 100 + staff members
- Developed and updated weekly spreadsheets and databases to track, analyze and report on performance
- Provided high level support to executive staff to include Deputy Chancellor, Deputy Chief, Chief of DC Public Schools and Director of Head Start
- Composed, edit and distributed written correspondence through email, in person and by phone inquiries
- Assisted with the establishment, revision, and maintenance of the office procedures and policies by researching various resources to ensure compliance and safety
- Supported DCPS /ECE Annual Literacy Festival for over 1000 Head Start families to include travel arrangements, catering, scouting vendors, and signing contracts
- Demonstrated flexibility and superb work ethic in enthusiastically taken on special projects in addition to primary office administration responsibilities
- Managed office inventory by restocking supplies and placing purchase orders with a $1500 monthly budget to maintain adequate stock levels
- Accurately verified and entered confidential data for over 3,000 students within DC Public Schools by exceeding a daily quota of 45 entries
- Provided clerical support to employees to include faxing, scanning, filing, making copies, preparing meeting notes, and special projects
- Built relationships with principals and teachers during inspections of facilities to ensure safety, compliance, regulatory requirements, and industry standards
- Processed new hire paperwork, onboarding materials, and security access.
Administrative Assistant Bookkeeper / Executive
Office Suites
07.2009 - 05.2015
- Generated invoices upon receipt of billing information and tracked collection progress
- Retrieved, sorted and distributed incoming mail including packages to appropriate department or recipient
- Operated fax, copy, credit card and postal machines
- Assisted with prospective client tours, providing leasing documents, and closing the sale within a 20% closing ratio by obtaining a rental application and a deposit
- Proficiently managed, arranged, and coordinated client calendars, travel arrangements, appointments, luncheons, and events
- Handled front-desk reception, greeting over 50 + visitors per day, transferring phone lines, and delivering messages
- Generated shipment invoices, prepared packages and set up courier deliveries for clients
- Managed accounts payable and handled timely payments of invoices for over 80 clients
- Provided month-end financial reports, including balance statements and profit and loss.
Administrative Assistant
HQ Global Workplaces
09.2003 - 07.2009
- Drafted professional business memos, letters and made copies to support business objectives and growth
- Interacted with customers professionally by phone, email or in-person to provide Information and directed to desired staff members
- Coordinated, scheduled and arranged meetings and travel calendars, including business and social events
- Trained and educated new employees on administrative procedures, company policies and performance standards
- Acknowledged by leadership for timeliness, attention to detail and increasing sales revenue by 30%
- Proven track record of accurately maintaining detailed records, generating reports, coordinating meetings, and multitasking within fast-paced atmospheres
- Assisted with new client onboarding process of programming phone lines, office set-ups,
- Activated key cards, and allocation of parking spaces
- Proofread and edit invoices for grammatical errors before distribution
- Created and maintained a filing system for all sensitive information used throughout the agency.
Education
Suitland High School
Community College / Medical Billing - undefined
Prince George’s
undefined
New Creations Academy of Hair – Cosmetology
Skills
- Meeting Arrangements
- Business Administration
- Procedures Scheduling
- Financial Documentation
- Customer Accounts Management
- Records Organization and Management
- Finance and Accounting Oversight
- Inventory Tracking and Management
- Documentation and Control
- Editing and Proofreading
- Database Maintenance
- Mathematical Calculation and Reasoning
Accomplishments
- DC Public Schools - Washington, DC
- Health and Safety, Mandate Reporters, Language Access, Sexual Harassment Prevention, Cyber Security, Food and Nutrition, Customer Service, Professional Development, Undesignated Epinephrine Injector
Timeline
Business Coordinator
Meridian Public Charter School
08.2022 - 02.2023
Shipt Shopper/ Shipt
10.2020 - Current
Administrative Assistant
DC Public Schools
06.2015 - 06.2020
Administrative Assistant Bookkeeper / Executive
Office Suites
07.2009 - 05.2015
Administrative Assistant
HQ Global Workplaces
09.2003 - 07.2009
Suitland High School
Community College / Medical Billing - undefined
Prince George’s
undefined
New Creations Academy of Hair – Cosmetology
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