Summary
Overview
Work History
Education
Skills
Timeline
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Monique Johnson

Brooklyn,NY

Summary

Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.

Overview

8
8
years of professional experience

Work History

Sales Associate

Sincerely Tommy
Brooklyn, New York
03.2023 - 12.2023
  • Greeted customers and provided exceptional customer service.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Conducted inventories on a regular basis to track stock levels.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Obtained signatures for financial documents and internal and external invoices.
  • Assisted customers with product selection, sizing and styling.

Receptionist

Carr Workplaces
New York, NY
01.2022 - 06.2022
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Answered and directed incoming calls using multi-line telephone system.
  • Sorted incoming mail and directed to correct personnel each day.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.

Sales Associate

Cosmo Prof
Findlay, OH
11.2019 - 01.2020
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Conducted inventories on a regular basis to track stock levels.
  • Upsold additional items based on customer interests and needs.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Obtained signatures for financial documents and internal and external invoices.

Hostess

Pearls Resturant
Brooklyn, NY
04.2019 - 10.2019
  • Greeted guests warmly upon arrival, seating them promptly.
  • Maintained a clean and organized dining area.
  • Provided menus to customers and answered questions regarding menu items.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Resolved any customer complaints or issues quickly and professionally.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

Office Clerk

Nemf Logistics
Elizabeth, NJ
08.2017 - 02.2019
  • Greeted customers, answered inquiries, and directed them to the appropriate department.
  • Processed incoming and outgoing mail daily.
  • Organized office supplies and maintained an inventory of stock items.
  • Created spreadsheets using Microsoft Excel for tracking data and creating reports.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Dispersed incoming mail to correct recipients throughout office.

Receptionist

Au Soleil Day Spa
Fostoria, OH
04.2017 - 08.2017
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Scheduled and confirmed appointments.
  • Updated and recorded customer or client information to maintain accounts.
  • Maintained daily calendars, set appointments with clients and planned daily office events.

Crew Member

McDonald's
Findlay, OH
08.2015 - 02.2017
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.

Education

High School Diploma -

Fostoria High School
Fostoria, OH
05.2016

Skills

  • Customer Needs Assessment
  • Sales Development
  • Energetic Self-Starter
  • Superb Time Management
  • Strategic Planning
  • Positive and Professional
  • Meeting Deadlines
  • Sales Forecasting

Timeline

Sales Associate

Sincerely Tommy
03.2023 - 12.2023

Receptionist

Carr Workplaces
01.2022 - 06.2022

Sales Associate

Cosmo Prof
11.2019 - 01.2020

Hostess

Pearls Resturant
04.2019 - 10.2019

Office Clerk

Nemf Logistics
08.2017 - 02.2019

Receptionist

Au Soleil Day Spa
04.2017 - 08.2017

Crew Member

McDonald's
08.2015 - 02.2017

High School Diploma -

Fostoria High School

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