Monique Johnson
Houston,TX
Summary
Adept Customer Service Representative with a proven track record at Houston Community Call Center, where I excelled in managing high-stress situations and resolving customer complaints with empathy. Skilled in active listening and critical thinking, I consistently delivered satisfactory resolutions, enhancing customer relations and service quality.
Overview
20
20
years of professional experience
Work History
Salon Licensed Cosmetologist
Urban Arua
09.2020 - Current
- Provided exceptional hair styling services, including cuts, color, extensions, and updos.
- Demonstrated adaptability by providing diverse services ranging from classic styles to avant-garde creations.
Retail Sales Associate
Beauty Empire
10.2009 - 03.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Customer Service Representative
Houston Community Call Center
10.2004 - 07.2008
- Managed high-stress situations effectively, processed Insurance Claims
- Resolved customer complaints with empathy.
- Handled escalated calls efficiently, finding satisfactory resolutions.
- Responded to customer requests for products, services, and company information.
Education
Business Managment -
Houston Community College
Houston, TXBeauty And Cosmetics -
Jays Technical School
Houston, TX05.2012
Elsik High School
Houston, TX05.1997
Skills
- Customer service
- Active listening
- Critical thinking
- Customer Relations
- Problem-solving
- Customer assistance
- Retail sales
Timeline
Salon Licensed Cosmetologist
Urban Arua
09.2020 - Current
Retail Sales Associate
Beauty Empire
10.2009 - 03.2020
Customer Service Representative
Houston Community Call Center
10.2004 - 07.2008
Business Managment -
Houston Community College
Beauty And Cosmetics -
Jays Technical School
Elsik High School
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