Monique Johnson
Pensacola,FL
Summary
Dynamic professional with a proven track record at Asap Bail Bonding Agency, excelling in database maintenance and stress tolerance. Demonstrated ability to enhance operational efficiency and client satisfaction through expert complaint resolution and meticulous record-keeping. Achieved a significant reduction in case processing times by leveraging multi-task management and time management skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bail Bond Agent
Asap Bail Bonding Agency
Pensacola, FL
09.2022 - Current
- Adhered to state laws governing the practice of bail bonding agents while providing services.
- Monitored the activities of defendants released on bond to ensure compliance with court orders.
- Secured bonds for defendants by processing payments.
- Ensured that all forms were filled out correctly prior to submitting them for processing.
- Maintained updated records of all transactions including fees paid by clients for services provided.
- Tracked, detained, and brought suspects to authorities for failures to appear in court.
- Communicated regularly with clients via phone calls or emails regarding their case status updates.
Office Manager
Asap Bail Bonding Agency
Pensacola, FL
04.2014 - Current
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Monitored inventory levels and placed orders when needed.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Assisted in recruiting, onboarding and training new employees.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Arts - Business
Columbia Southern University
Orange Beach, ALSkills
- Database maintenance
- Performing background checks
- Stress tolerance
- Producing reports
- Background checks
- Processing credit card payments
- Complaint resolution
- Clerical support
- Multi-task management
- Materials transport
- Time management
Certification
- LICENSE BONDSMAN SINCE 2022
- NOTARY SINCE 2017
Timeline
Bail Bond Agent
Asap Bail Bonding Agency
09.2022 - Current
Office Manager
Asap Bail Bonding Agency
04.2014 - Current
- LICENSE BONDSMAN SINCE 2022
- NOTARY SINCE 2017
Associate of Arts - Business
Columbia Southern University
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