MONIQUE JONES
Suffolk,VA
Summary
Knowledgeable in Information Systems adept at technical troubleshooting and user training. Effective at analyzing issues, developing solutions and managing escalations for advanced problems. Possesses strong oral and written communication, decision-making, problem solving, and analytical and critical thinking skills, as well as performs excellent time management. Able to work independently with minimal direction and works successfully with the general, public, government, military and civilian personnel. Serves as a hands-on leader who excels in a fast-paced, dynamic work environment always delivering high-quality customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Software Engineer
Wells Fargo
09.2022 - Current
- Work with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Update old code bases to modern development standards, improving functionality.
- Integrate third-party tools and components into applications.
- Coordinate with other engineers to evaluate and improve software and hardware interfaces.
- Creat comprehensive test plans, test scripts, and use cases to support testing objectives.
Post-Closing Specialist
Intercontinental Capital Group, "ICG"
11.2020 - 02.2022
- Requested various corrected or missing loan documents required by investors from internal departments and external parties such as underwriting, processing, title and escrow companies.
- Utilized computer systems and databases to input program information.
- Developed reports on programs to submit to management and modified information in computer systems to keep program information current.
- Monitored programs to ensure compliance with policies and procedures.
Post Close Team Lead
American Internet Mortgage
04.2018 - 08.2019
- Trained new team members by relaying information on company procedures and safety requirements.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Requested various corrected or missing loan documents required by investors from internal departments and external parties such as underwriting, processing, title and escrow companies.
- Utilized computer systems and databases to input program information.
- Developed reports on programs to submit to management and modified information in computer systems to keep program information current.
- Monitored programs to ensure compliance with policies and procedures.
Doc Drawer/Closing Disclosure Specialist
American Internet Mortgage
05.2017 - 04.2018
- Handled as many as 200 closing files each month by effectively organizing, multitasking and prioritizing closing work.
- Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
- Monitored change of circumstance requests, kept re-disclosures and COC notices in compliance and issued documents within required timeframes.
- Prepared post-consummation closing disclosure, verified fee accuracy and checked resolution of variances.
Loan Assistant-Closing Coordinator
American Internet Mortgage
05.2016 - 05.2017
- Served as a Loan Assistant-Closing Coordinator responsible for verifying that borrowers were actively employed and managing a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Analyzed departmental documents for appropriate distribution and filing.
- Planned and organized work when communicating effectively orally and in writing.
- Analyzed, developed and evaluated issues and developed recommendations to resolve issues effectively for work operations.
Education
MBA - Information Systems
Central Michigan University
Mount Pleasant, MI08.2019
BBA - Accounting Information Systems
Georgia Southern University
Statesboro, GA05.2015
Skills
- Attention to detail
- Highly organized
- Strong work ethic
- MS SQL Server 2000
- Automation Script Writing
- Analytical and Critical Thinking
- Research/Data Analysis
Certification
SAP Certified Application Associate - Business Process Integration with SAP S/4HANA 1709
Issuing authority: SAP SE
Issued date: June 2019
Additional Information
Types 40+ wpm
Able to obtain a SECRET security clearance and complete any additional background checks and/or financial disclosures when required.
Certification : SAP Certified Application Associate, Business Process Integration with SAP S/4HANA 1709, completed June 2019
Proficient with Microsoft Office software such as Word, PowerPoint, Publisher, and Excel, and various Windows Operating Systems (OS).
Proficient with utilizing office equipment such as desktop and laptop computers, tablets, mobile and cellular devices, fax, copiers, scanners, and single and multi-line telephone systems.
Knowledgeable at diagnosing and resolving problems in response to customer reported needs and/or incidents. Able to research, evaluate and provide feedback on problematic trends and patterns in customer support requirements. Able to develop and maintain problem tracing and resolution databases and install, configure, troubleshoot, and maintain customer hardware and software. Able to complete thorough and accurate work independently and in difficult and stressful situations with calm and ease.
Additional volunteer activities included holding voter registrations and fundraisers for the Men and Women of Diversity and for the National Association for the Advancement of Colored People (NAACP).
Timeline
Software Engineer
Wells Fargo
09.2022 - Current
Post-Closing Specialist
Intercontinental Capital Group, "ICG"
11.2020 - 02.2022
Post Close Team Lead
American Internet Mortgage
04.2018 - 08.2019
Doc Drawer/Closing Disclosure Specialist
American Internet Mortgage
05.2017 - 04.2018
Loan Assistant-Closing Coordinator
American Internet Mortgage
05.2016 - 05.2017
MBA - Information Systems
Central Michigan University
BBA - Accounting Information Systems
Georgia Southern University