Monique Jones
United States Air Force Reserve
Houston,TX
1
Certification
9
years of professional experience
Compassionate healthcare professional with expertise in patient care and medical administration. Skilled in managing medical records, enhancing patient communication, and coordinating care in dynamic environments. Committed to delivering accurate, confidential services while adhering to healthcare standards.
Work History
Aerospace Medical Service Technician
5 Years 5 Months- Administered medical evaluations and treatments, ensuring compliance with military health standards.
- Collaborated with healthcare teams to develop and implement care plans for service members.
- Conducted routine health assessments, maintaining accurate patient records and documentation.
- Trained junior technicians on medical procedures and equipment usage, enhancing team proficiency.
- Implemented process improvements in patient care workflows, increasing efficiency of service delivery.
- Led initiatives to enhance safety protocols within the aerospace medical environment, reducing risk factors.
- Educated public on emergency medical services.
Emergency Medical Technician
4 Years 3 Months- Established communication protocols with dispatchers, streamlining information flow during emergencies.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Evaluated patient histories to assess and prioritize levels of care.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
Patient Care Technician
1 Year 2 Months- Monitored patients' vital signs and reported changes to nursing staff.
- Assisted with patient mobility and personal hygiene tasks, ensuring comfort and dignity.
- Educated patients on treatment procedures and self-care practices, promoting understanding and compliance.
- Prepared and maintained equipment for dialysis treatments, adhering to safety protocols.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
Patient Registrar
3 Years 8 Months- Coordinated insurance verification and eligibility checks for patients.
- Managed patient registration processes, ensuring data accuracy and confidentiality.
- Streamlined appointment scheduling, enhancing patient flow and reducing wait times.
- Trained new staff on registration protocols and system navigation.
- Collected and processed co-payments and out-of-pocket charges using Epic (EHR).
Education
Bachelor of Science - Health Sciences
Skills
Critical care transport
Immunization administration
Patient assessment
Military health standards
EMR / EHR
Medical record maintenance
Patient assessment
Healthcare education
HIPAA compliance awareness
Occupational health management
Multitasking and organization
Clear communication
Accomplishments
- Awarded the Air and Space Achievement Medal for outstanding performance, professionalism, and dedication while serving in the United States Air Force Reserve.
- Graduated with honors, earning a 3.5 GPA while completing a Bachelor of Science in Health Sciences.
- Selected as an Honor Graduate during United States Air Force Basic Military Training in recognition of outstanding academic and military performance.
Certification
- EMT - Emergency Medical Technician
Timeline
Patient Care Technician
DaVita Kidney Care
06.2024 - 08.2025Read More
Emergency Medical Technician
Careplus Ambulance Services
05.2022 - 08.2026Read More
Aerospace Medical Service Technician
United States Air Force Reserve
03.2021 - CurrentRead More
Patient Registrar
Valley Healthcare Group
07.2017 - 03.2021Read More
American Military University
Bachelor of Science from Health Sciences
Read More