MONIQUE J. WILLIAMS
Stone Mountain,USA
Summary
Results-driven Office Administrator with extensive experience in customer service and office management. Demonstrates strong communication skills to foster client relationships while effectively identifying and addressing customer needs. Proven track record of delivering efficient solutions and managing time effectively to enhance operational efficiency. Committed to leveraging expertise in company products to contribute to organizational success.
Overview
23
23
years of professional experience
Work History
Paralegal
Tressa S. McCray, PC
Tucker, USA
07.2010 - Current
- Generate 70+ legal and non-legal documents, including discovery with opposing parties for file management and in preparation for trial
- Conduct research for complex cases, resulting in 75% case success rate
- Guide attorneys and other staff on cloud-based document management and tracking systems, boosting efficiency by 25%
- Monitor state laws and changes, submitting reports on pertinent changes to keep 100% of operations up to date
- Conduct initial interviews with potential clients and prepare memorandum for attorney review
- Serve as liaison between clients, attorneys, court personnel, and treating physicians
- Developed a case file indexing system for active case archiving improving case completion rate by 20%
- Manage a caseload of 60+ cases at any given time
Paralegal/Legal Assistant
Hazleton and Sullivan, LLP
Atlanta, USA
09.2001 - 03.2011
- Generated, drafted, and transcribed legal documents and general correspondence for file management and in anticipation of litigation
- Assisted with achieving an 85% rate of successful client settlements due to strategic case management
- Conducted initial interviews with potential clients and prepared memorandum for attorney review
- Served as liaison between clients, attorneys, court personnel, and treating physicians
- Managed a database of over 200 clients and contacts, enhancing organizational efficiency
- Attained a customer satisfaction rate of 95% based on feedback surveys, consistently exceeding expectations and delivering exceptional service
- Assisted in implementing an electronic filing system resulting in a 35% reduction in document retrieval time
- Executed legal assignments as per supervisory attorney
Education
Bachelor of Business Administration - General
Mercer University
Atlanta, GA06.2027
GA Real Estate License - Real Estate
The CE Shop
Georgia11.2021
Associates Degree - Paralegal Studies
Atlanta Technical College
Atlanta, GA06.2011
Certificate - Business Administration
Global Business Institute
Queens, NY03.1998
Skills
- Experienced with MS Office Suite
- Proficient in Keyboarding
- Certified Notary Professional
- Effective Communication
- Adaptability
- Effective Time Management
- Analytical Problem-Solving
- Exceptional Writer
- Strong Verbal Communication
- Upholds Confidential Standards
- Goal-Oriented
- Meticulous Quality Assurance
References
Available Upon Request
Timeline
Paralegal
Tressa S. McCray, PC
07.2010 - Current
Paralegal/Legal Assistant
Hazleton and Sullivan, LLP
09.2001 - 03.2011
Bachelor of Business Administration - General
Mercer University
GA Real Estate License - Real Estate
The CE Shop
Associates Degree - Paralegal Studies
Atlanta Technical College
Certificate - Business Administration
Global Business Institute
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