Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Monique Kellogg

Columbus,GA

Summary

Dynamic and highly motivated professional with a proven record of cultivating relationships, and coaching individuals to success. Proficient in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. A transformational leader with an ability to work independently and developing opportunities that further establish organizational goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Front Desk Supervisor

Valley Hospitality
03.2021 - Current
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Scheduled and assigned daily work and activities for team members.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Built talented team through hiring and training new associates.
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
  • Attended staff meetings and brought issues to attention of upper management.
  • Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Interceded between employees during arguments and diffused tense situations.

Residential Health Aide

All Ways HomeCare
08.2017 - 08.2023
  • Assist family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient; advising on nutrition, cleanliness, and housekeeping
  • Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands
  • Monitor the patient’s condition daily by observing physical and mental healthcare needs
  • Assists patients by providing personal services, such as, bathing, dressing, and grooming.
  • Provided mobility assistance such as walking and regular exercising.
  • Maintained records of patient care, condition, progress or problems to report and discussed observations with supervisor or case manager.
  • Transported and accompanied patient to doctor visits or hospital.
  • Assisted patient by providing personal services such as bathing, dressing and grooming.
  • Observed and reported on patient conditions and changes.
  • Assisted patients in dressing, bathing and grooming.
  • Cared for elderly, convalescent and handicapped patients in patient's home.
  • Helped with general light housekeeping and transportation arrangements.
  • Provided housekeeping and laundry services, shopped for food and served meals and snacks.
  • Purchased, prepared and served food for patients and other members of family by following special prescribed diets.
  • Collaborated with nurses, personal care aides, CNAs, other caregivers and in-home care professionals.

Administrative Assistant

River Valley supportive living
03.2011 - 06.2016
  • Provided ongoing administrative support to senior executives, driving organizational success through the management of daily operations and special projects
  • Strategically managed complex calendars, organizing meetings, appointments, and travel arrangements, and proactively identifying and adjusting conflicting events
  • Instituted revised filing system, expediting the coordination of service calls and site assessments
  • Spearhead training and development programs for new hires and existing employees.

Guest Services Associate

hampton inn and suites by hilton
06.2011 - 01.2015
  • Answered inquiries pertaining to hotel services, guest registration, and travel directions recommendations regarding shopping, dining, or entertainment
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service
  • Worked closely with General Manager to ensure credit card authorizations and billing inquiries
  • Responsible for emailing corporate office with daily recap of sales, membership joins, and cancellations.

Residential Counselor

Indian Oaks Academy
09.2008 - 05.2011
  • Supported clients with personal, career, and educational goals as well as encouraged responsibility and independence
  • Ensured resident's stability, safety, health promotion and maintenance, as well as development of community living skills
  • Managing crisis within residential setting utilizing recognized crisis intervention strategies and appropriate incident reporting
  • Worked in conjunction with peers and supervisors to efficiently enforce behavioral goals and development of residents.

Education

Bachelor of Science Degree in Psychology Consumer Behavior -

Colorado Technical University
01.2015

Skills

  • Effective Communication
  • Product Knowledge
  • Emotional Intelligence
  • Community Networking
  • New Business Development
  • Performance Metrics
  • Key Account Management
  • Team Leadership
  • Training & Supervision
  • Active Listening
  • Cultivating Relationships
  • Front Desk Supplies Management
  • Payment Processing
  • Credit and Cash Payments
  • Shift Scheduling
  • Scheduling and Calendar Management
  • Employee Training
  • Safety and Security Procedures
  • Conflict and Issue Documentation
  • Team Training
  • Customer Service
  • Daily Reporting
  • Strong leadership
  • Task delegation
  • Team building proficiency
  • Inventory control
  • Customer service excellence
  • Administrative support
  • Scheduling and planning
  • Staff training and development

Certification

  • Cardiopulmonary Resuscitation (CPR) Certification, Rescare Homecare, 2019
  • Certified Choice Hotels Associate, Choice University Online, 2018
  • Certified OnQ Property Management Certified, Hilton University, 2012

Timeline

Front Desk Supervisor

Valley Hospitality
03.2021 - Current

Residential Health Aide

All Ways HomeCare
08.2017 - 08.2023

Guest Services Associate

hampton inn and suites by hilton
06.2011 - 01.2015

Administrative Assistant

River Valley supportive living
03.2011 - 06.2016

Residential Counselor

Indian Oaks Academy
09.2008 - 05.2011

Bachelor of Science Degree in Psychology Consumer Behavior -

Colorado Technical University

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Monique Kellogg