Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Monique Kennedy

Columbia ,SC

Summary

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that I can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Ensure customer satisfaction and provide professional customer support. Authorized to work in the US for any employer

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

26
26
years of professional experience

Work History

Masterpack

Schneider Electric
09.2019 - Current
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Oversaw breaker operations, ensuring adherence to safety protocols and production standards.
  • Implemented process improvements that enhanced operational productivity and reduced downtime.
  • Collaborated with cross-functional teams to streamline workflows and improve overall efficiency.
  • Contributed valuable insights during team meetings regarding process improvements for increased productivity.
  • Optimized breaker performance with thorough cleaning and lubrication procedures.

Lead Technician

Bicycling Of America
02.2011 - 05.2019
  • Operates and maintains an environment that is safe, clean and assists with 5S responsibilities. Assist with production requirements, preventive maintenance, quality control, logistics, and safety. Monitor and adjust machine parameters as needed to manufacture product. Assist with crating/packaging product. Assist with loading/shipping product and completing all required documentation.

Supervisor/QA Quality Inspector

Gold Kist
07.1999 - 05.2011
  • Monitored meat and poultry processing to verify proper storage, packaging, and labeling before plant departure.
  • Oversaw daily operations, ensuring compliance with safety and quality standards.
  • Trained and mentored team members on production processes and equipment usage.
  • Monitored inventory levels, coordinating with supply chain for timely restocking.
  • Collaborated with management to develop strategic initiatives for process optimization.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Education

High School Diploma - Business Management

Manning High
Manning, SC
06.1998

Skills

  • Quality inspection
  • Manufacturing
  • Quality assurance
  • Quality control
  • Cleaning
  • Mechanical knowledge
  • Maintenance
  • Supervising experience
  • Management
  • Assembly
  • Customer service
  • Problem-solving
  • Excellent communication
  • Critical thinking
  • Active listening

Timeline

Masterpack

Schneider Electric
09.2019 - Current

Lead Technician

Bicycling Of America
02.2011 - 05.2019

Supervisor/QA Quality Inspector

Gold Kist
07.1999 - 05.2011

High School Diploma - Business Management

Manning High
Monique Kennedy