Monique Kilday Bartley
Rosenberg,USA
Summary
Logical data analyst skilled in requirement analysis, software development and database management. Self-directed and proactive professional with several years of vast experience collecting, cleaning and interpreting data sets. Natural problem-solver possessing strong cross-functional understanding of information technology and business processes.
Overview
34
34
years of professional experience
8
8
Certification
1
1
License
Work History
Real Estate Agent
SOUTHERN STAR REALTY
Houston, Texas
11.2022 - Current
- Assist people in buying, selling, and leasing real property
Owner
FIX IT FITZ, LLC
Rosenberg, Texas
04.2019 - Current
- Small business owners plan and organize the day-to-day operations of their business, providing the community with a range of products and services.
- Being hard working, dedicated, organized, and highly motivated to succeed
- Planning and organizing the day-to-day running of the business
- Recruiting and training staff, managing their daily performance and long-term goals
- Assessing changing business situations and gearing the business and staff to handle these changes
- Overseeing the functioning of various departments like accounting, marketing, sales and human resources
- Providing excellent customer service
Property Manager
KILDAY HOMES
Missouri City, Texas
01.2011 - Current
- Assist family with maintaining and leasing their real property
Member Service Advocate
UNITED HEALTH CARE
Houston, Texas
09.2022 - 04.2025
- Work from Home Customer Service Call Center Representative for Individuals with Medicare & Medicaid
- Remote call center duties encompass a wide range of responsibilities, including handling inbound and outbound calls, providing customer support, resolving issues, and ensuring customer satisfaction.
Real Estate Agent
WHITE PICKET REALTY, LLC
Houston, Texas
04.2018 - 11.2022
- Assist people in buying, selling, and leasing real property
DvTDM Admin (Contracted to Tenaris)
RESOURCETEK, LLC
Houston, Texas
05.2013 - 04.2019
- Assisted in data migration from DvTDM hosted locally to TEDM which is hosted in Mexico
- Interacted with customers on a daily basis resolving problems both locally and internationally
- Gained trust of Tenaris IT Security and became the Owner of the DvTDM Group
- Reduced new user profile creation from two week to one day process
- Developed faster ways to upload files reducing data entry time from 15 minutes to 2 minutes
- Developed adhoc programs to resolve issues with data supplied and expedite work processes utilizing VBA and DOS
- Identified and eliminated Bad Data in the database
- Worked with multiple team members, departments, and companies to develop, test, and implement DvTDM database improvements
- Worked with team members to develop standardized processes, and produced documentation
- Hosted eight in person training classes in one week resulting in 71 newly trained employees
- Hosted online training classes to ensure existing users adhere to the new standards
- Developed metrics to assist managers in reporting
Real Estate Agent
GARY GREENE BETTER HOMES AND GARDENS
Katy, Texas
05.2016 - 04.2018
- Assist people in buying, selling, and leasing real property
Drafter (Contracted to Tenaris)
RESOURCETEK, LLC
Houston, Texas
02.2013 - 05.2013
- Light Drafting for Small Space Improvement Projects
- Uploaded completed project files to DvTDM for company knowledge sharing
- Worked with Charles Ohlendorf to understand the DvTDM system
Order Services
WELKER, INC.
Sugar Land, Texas
06.2010 - 09.2012
- Entered Sales Orders
- Researched Sales Orders to assist customers and coworkers in problem solving
- Used formulas in EXCEL to automate a process that took a minimum 1 hour with 6 pages of instructions to a process that takes minimum 5 minutes with 5 lines of instructions
- Created Access database to more efficiently access and report from the database including forms with buttons for new users
- Used MS Access to complete mass changes to the database to save time and increase accuracy
- Handled user trouble tickets for our main software on part -time basis
Drafter III
FLUOR CORPORATION
Sugar Land, Texas
01.2009 - 07.2009
- Piping Designer for the Pipe Rack on Operation Canadian Crude Project for BP Whiting.
- Continued creating ad-hoc databases which reported the module progress to help the designers plan their workload.
- Completed spacing and inserting straight runs. Began routing the connections for the straight runs in my recently assigned PDS modules.
- Tracked all the changes via sections in AutoCAD which became instrumental in sending the deluge portion out for bid.
- Developed Access database to help other designers track the progress of the pipe in their section and emailed the reports out to the team weekly.
Drafter II
FLUOR CORPORATION
Sugar Land, Texas
03.2008 - 01.2009
- Piping Designer for the Pipe Rack on Operation Canadian Crude Project for BP Whiting.
- Mainly responsible for spacing the Pipe Rack and inserting straight runs of pipe to represent all of the pipe that was to be routed through that module for others to design the turnouts. Used AutoCAD sections to communicate spacing with team members
- Created ad-hoc Access databases to more quickly answer the reporting needs of Piping Supervisor.
- Completed college courses at Wharton County Junior College towards Associates Degree
Drafter II
FLUOR CORPORATION
Sugar Land, Texas
01.2008 - 03.2008
- Attended FLUOR Piping School.
- Also attended college courses towards a Wharton County Junior College Associates Degree
Drafter II
FLUOR CORPORATION
Sugar Land, Texas
09.2006 - 01.2008
- Assisted in the hiring process by tracking, organizing, and distributing resumes.
- Arranged candidate to interviews, as well as assisted co-workers with questions and reporting regarding the resumes.
- Various other clerical tasks while waiting to attend the January 2008 Fluor Piping School.
- Helped various supervisors with minor AutoCAD projects as needed.
- Also attended college courses towards a Wharton County Junior College Associates Degree
Senior CAD/CAFM Administrator (Contracted to USAA)
BUSINESS RESOURCE GROUP
San Antonio, Texas
08.2003 - 09.2006
- Interacted with customers on a daily basis resolving problems, providing space utilization data, managing change, and managing churn.
- Updated and created CAFM drawings in ARCHIBUS Overlay for AutoCAD, as well as maintained ARCHIBUS databases.
- Further developed knowledge of Access in order use it to develop databases to improve speed and accuracy of database updates.
- Created documents detailing these process changes in order to share the information with team members.
- Worked with team members to develop standardized processes and produced a process manual.
- Trained new team members as they joined the account.
- Trained existing team member on process improvements and general software use for the San Antonio, Colorado, Norfolk, Phoenix, Sacramento, and Florida offices.
- Used knowledge acquired to become one of the subject matter experts for the account, thus developing into a 'GoTo' person even on items that did not directly relate to the CAD/CAFM Administrator role.
- Assisted in testing of software upgrades.
- Resolved client questions by creating Ad-Hoc reports.
- Assisted in organizing as well as managing the workload for the CAD/CAFM team.
Clerk
CB RICHARD ELLIS
Houston, Texas
08.2002 - 08.2003
- Assisted 'Support Staff' with their overflow, i.e. copying, binding, typing, transcribing tapes, and bulk mailings.
- Maintained postage orders, assisted with supply order and distribution, as well as relieved receptionist for her breaks and days off.
General Contractor
KILDAY CONSTRUCTION, INC
Missouri City, Texas
03.2002 - 08.2003
- Cleaning, painting, interior decorating, supervising, bookkeeping/data entry, answering phones, faxing, filing, organizing, typing, and running various errands
Project Manager (Contracted to UTMB)
BUSINESS RESOURCE GROUP
Galveston, Texas
01.2002 - 02.2002
- Performed onsite asset survey for the University of Texas Medical Branch in Galveston, Texas utilizing PALM Pilots equipped with scanners.
Operations Coordinator
BUSINESS RESOURCE GROUP
Dallas, Texas
09.1999 - 09.2000
- Interacted with customers on a daily basis resolving problems, providing space utilization data, managing change, and managing churn.
- Updated and created CAFM drawings in ARCHIBUS Overlay for AutoCAD, as well as maintained ARCHIBUS databases. Developed AutoCAD scripts to help streamline processes.
- Learned Access, then used it to develop databases to improve speed and accuracy of database updates.
- Created documents detailing these process changes in order to share the information with team members.
- Worked with team members to develop standardized processes and produced a process manual.
Flowsheet Draftsman
FLUOR DANIEL WILLIAMS BROTHERS
Sugar Land, Texas
05.1997 - 01.1999
- Created and edited P&ID's and PFD's using AutoCAD, FacetFlow, Microstation, and Proflow.
- Worked with multiple projects with different requirements in short periods of time, forcing even more versatility.
- Used new knowledge acquired from night classes to help repair drawings translated from PDS to AutoCAD 13.
- Created lists, forms, and systems to better manage the flow of drawings.
- Other responsibilities include copying, filing, and running various errands.
Clerk
FLUOR DANIEL WILLIAMS BROTHERS
Sugar Land, Texas
09.1996 - 05.1997
- Performed general administrative responsibilities such as answering phones, copying, data entry, faxing, filing, organizing, typing, and running various errands.
- In addition, performed move management tasks.
- Also attended college courses towards a Wharton County Junior College Associates Degree.
Secretary/Receptionist
PE SERVICE, INC
Houston, Texas
09.1995 - 08.1996
- Responsibilities included answering phones, copying, data entry, faxing, filing, organizing, and typing.
- Also attended college courses towards a Wharton County Junior College Associates Degree.
General Contractor
TEXAS HOME SELLERS
Missouri City, Texas
05.1991 - 09.1995
- Cleaning, painting, interior decorating, supervising, bookkeeping/data entry, answering phones, faxing, filing, organizing, typing, and running various errands.
- While attending high school.
Education
Graduate - AutoCAD I, AutoCAD II, AutoLISP, Introduction to Humanities, Civil/Structural Drafting, Electrical Drafting, Machine Design, Microstation I, Pipe Drafting, Solid Modeling/3D AutoCAD, & Trigonometry
WHARTON COUNTY JUNIOR COLLEGE
Sugar Land, TX12.2008
Student - Architectural Drafting, AutoCAD III, Structural Drafting, Technical Drafting
HOUSTON COMMUNITY COLLEGE
Houston, TX01.1998
Skills
- ARCHIBUS/FM 10-16
- FIS
- AutoCAD 10-2008
- AutoCAD Map
- ProFlow and FacetFlow
- MicroStation 5-2008
- PDS and SmartPlant
- DvTDM
- GlobalShop
- Cc:Mail and Lotus Notes
- Microsoft Office 97-365
- Windows 31-10 Pro
- Lotus Freelance exposure
- SQL exposure
- Visio exposure
- WordPerfect exposure
- Computer aptitude
- Customer service excellence
- Documentation proficiency
- Organizational skills
- Problem-solving ability
- Fast learner
- Goal orientation
- Strong work ethic
- Self-starter
- Team collaboration
References
- Kaylee Gedda, (906) 231-5280, Supervisor at United Health Care
- John Ashbrook, (810) 751-9097, Coworker at Tenaris
- Andre Figgs, (832) 687-5869, Coworker at Fluor
- Marshall King, (214) 777-5132, Supervisor at Business Resource Group
- Kay Hardcastle, (281) 437-4010, Family friend since 1977
Certification
- ONLC TRAINING CENTERS C/O RESOURCETEK, LLC FEBRUARY 2013
Microsoft Excel Advanced & Microsoft Excel Programming - WHARTON COUNTY JUNIOR COLLEGE MAY 2008
Architectural Design Certificate & Computer Aided Drafting Certificate - PIPING SCHOOL C/O FLUOR CORPORATION JANUARY 2008 TO MARCH 2008
Obtained a more in-depth knowledge of Pipe Drafting & Design, became familiar with FLUOR standards, and began training in PDS. - EXEUTRAIN C/O FLUOR DANIEL WILLIAMS BROTHERS SEPTEMBER 1996 TO JANUARY 1999
Lotus AmiPro, Microsoft Word, Microsoft Excel Certificates
Timeline
Real Estate Agent
SOUTHERN STAR REALTY
11.2022 - Current
Member Service Advocate
UNITED HEALTH CARE
09.2022 - 04.2025
Owner
FIX IT FITZ, LLC
04.2019 - Current
Real Estate Agent
WHITE PICKET REALTY, LLC
04.2018 - 11.2022
Real Estate Agent
GARY GREENE BETTER HOMES AND GARDENS
05.2016 - 04.2018
DvTDM Admin (Contracted to Tenaris)
RESOURCETEK, LLC
05.2013 - 04.2019
Drafter (Contracted to Tenaris)
RESOURCETEK, LLC
02.2013 - 05.2013
Property Manager
KILDAY HOMES
01.2011 - Current
Order Services
WELKER, INC.
06.2010 - 09.2012
Drafter III
FLUOR CORPORATION
01.2009 - 07.2009
Drafter II
FLUOR CORPORATION
03.2008 - 01.2009
Drafter II
FLUOR CORPORATION
01.2008 - 03.2008
Drafter II
FLUOR CORPORATION
09.2006 - 01.2008
Senior CAD/CAFM Administrator (Contracted to USAA)
BUSINESS RESOURCE GROUP
08.2003 - 09.2006
Clerk
CB RICHARD ELLIS
08.2002 - 08.2003
General Contractor
KILDAY CONSTRUCTION, INC
03.2002 - 08.2003
Project Manager (Contracted to UTMB)
BUSINESS RESOURCE GROUP
01.2002 - 02.2002
Operations Coordinator
BUSINESS RESOURCE GROUP
09.1999 - 09.2000
Flowsheet Draftsman
FLUOR DANIEL WILLIAMS BROTHERS
05.1997 - 01.1999
Clerk
FLUOR DANIEL WILLIAMS BROTHERS
09.1996 - 05.1997
Secretary/Receptionist
PE SERVICE, INC
09.1995 - 08.1996
General Contractor
TEXAS HOME SELLERS
05.1991 - 09.1995
Graduate - AutoCAD I, AutoCAD II, AutoLISP, Introduction to Humanities, Civil/Structural Drafting, Electrical Drafting, Machine Design, Microstation I, Pipe Drafting, Solid Modeling/3D AutoCAD, & Trigonometry
WHARTON COUNTY JUNIOR COLLEGE
Student - Architectural Drafting, AutoCAD III, Structural Drafting, Technical Drafting
HOUSTON COMMUNITY COLLEGE
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