Monique Knight
Chicago,IL
Summary
Developed critical skills in collaborative and fast-paced learning environments. Strong focus on team collaboration and achieving results. Proven ability to design and implement effective learning strategies, lead cross-functional teams, and adapt to changing needs. Seeking to leverage these abilities in new field. Committed to driving positive outcomes through innovative learning solutions and team collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Job Developer
African American Christian Foundation
10.2023 - Current
- Delivering high quality employment solutions to meet the needs of our clients by serving direct placements, temporary assignments, temp to hire opportunities, internships, and external internships
- Serving a variety of employer opportunities for all industries such as Transportation, Manufacturing, Healthcare, Food Service, Business Management, Information Technology, Hospitality, Finance, Retail, Construction, and more
- Coach participants in as they leverage their strengths through resume building, application submission, interview preparation, and job search strategies
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach
- Build new donor relationships while maintaining the current ones; Write and create content to earn grants, new audiences and better relationships with donors and other corporations
- Implemented innovative programs to increase employee loyalty and reduce turnover;Trained and guided new hires, staff to maintain high productivity and performance metrics
- Represents AACF at IL gatherings such as hiring events, job fairs, community partner events, workforce innovation events, and other workforce development related events
- Stays aware of industry trends in hiring, needed skills, and new credentialing opportunities; Provides participant assessments for career aptitude and interests
- Implemented business strategies, increasing revenue, and effectively targeting new markets; Actively seek and incorporate feedback from participants to continually improve job development services
- Attend workshops, webinars, and industry conferences to gather new insights and ideas; Use varied instructional methods and technologies to keep participants engaged and motivated
Independent Contractor & Medical Courier
Wonolo, BlueCrew, ERC Deliveries & Foxtrox
12.2018 - 02.2024
- Conducted strategies to find out areas that need independent contractors on demand
- Understood business operations in order to match training with business goals as an independent contractor and for the companies I serve
- Created progress reports yearly to find areas of improvements and used the progress reports to apply for grants
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose
- Provided learning and development function for implementing leadership, sales product knowledge, and other professional curricula to help myself grow as a leader
- Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals
- Medical courier (ERC Deliveries): Increased efficiency in delivery routes, streamlining operations and minimizing transport times; Properly documented all specimens received using BOL's and completed 85-100 deliveries per week
- Foxtrox courier: Completed 20-30 deliveries per shift; Greeted recipients, delivered groceries, alcohol, other items, and acquired proper signatures for certain deliveries.
- Wonolo: Worked for companies on demand such as general labor, receptionist, retail, restaurants, caregiving, and delivery drivers; Completed
Manager of Workforce Development
CMAA
01.2020 - 10.2023
- Managed all aspects of CMAA's workforce development programs; Assisted residents within the Argyle community that were unemployed or under employed by building their capabilities to access and secure fitting job opportunities
- Developed and implemented a strategic plan for learning and development that aligns with organizational goals this involves identifying skill gaps within my staff and forecasting future needs; Programs included onboarding, technical skills training, job title development, and compliance training
- Designed, developed, and oversee the execution of training curricula that cater to different roles within the organization
- Secured donations, huge gifts, and educational partnerships for the organization; Integrate learning initiatives with performance management processes to ensure that employees' developmental needs are met; Gathered data metrics to evaluate the effectiveness of the training programs
- Developed and coordinated educational workshops for job seekers in collaboration with partners and instructors; The educational workshops were tailored to build skills of job seekers in terms of readiness to obtain a job like resume writing, preparation and skills for job interviewing, industry, and career specific workshops
- Tracked and reported program performance data and outcomes for the purpose of reporting to funders and obtaining grants for the program; Collaborated with the Development team to strategically plan and oversee fundraising events
- Developed and implemented workforce development programs tailed to community needs and aligned with CMAA's workforce development's strategic objectives
- Pre-Screened, Screened, selected, and placed all interns and externs pertaining to workforce development; Provided entry level job opportunities to my career coaches to help build the participants skills and to provide opportunities to grow within their desired careers
- Established and maintained partnerships with hiring managers, educational institutions, foundations, funders, employers, food pantries, clinics, community-based organizations, and government agencies
- Served as CMAA's representative at community meetings, workforce development associations, and other workforce development related events according in the state of IL
- Tracked and analyzed the programs outcomes, employment rates, participant surveys, and community impact; Prepared monthly reports, voucher reports, to leadership, stakeholders, and funders
- Identified and pursued funding opportunities to support workforce development; Managed budgets and resources regarding workforce development
- Worked closely with other management teams and executives to to understand their training needs, tailor programs accordingly, and ensure cohesive talent development efforts across the organization
- Led a team of dedicated professionals in delivering high-quality services and support to program participants and partnering organizations; Provided guidance and support to all staff members, interns, externs, to lightening the workloads individually
- Launched successful apprenticeship programs that combined classroom instruction with hands-on experience, increasing participant readiness for skilled employment positions
Logistics Operation Supervisor
AFNWW
05.2016 - 11.2018
- Supervised daily operations within AFNWW facility, ensuring timely and efficient delivery of goods
- Managed a team of logistics coordinators and other staff, assigning tasks and ensuring performance goals are met
- Analyzed data and reports to identify areas for improvement and implement necessary changes
- Provided exceptional customer service to clients, resolving any issues that arise with shipments
- Ensured compliance with all regulatory agencies in regards to transportation laws and regulations
- Worked collaboratively with other teams and departments to achieve company-wide goals and objectives
- Participated in ongoing professional development to stay current on industry best practices and new technology advancements
- Developed and implemented operational policies and procedures to improve performance and streamline operations
Education
Bachelor of Arts - Organization Communication
Depaul University
Chicago, IL06-2019
Associate of Arts - General Studies
Wilbur Wright College
Chicago12-2014
High School Diploma -
Mather High School
Chicago, IL06-2010
Skills
- Data-Driven Decision-Making
- Leadership and Vision
- Analytical Skills
- Microsoft Suite (Excel, Word, PowerPoint, & Outlook)
- Sharepoint
- Salesforce
- Instructional Design
- Cultural Competence
- Collaboration Tools (Zoom, microsoft Teams, Google meets, and Webex)
- Google Suite (Gmail, Drive, Word, Excel, Forms, etc)
- E-learning tools
- Program Implementation & Management
- Event planning capabilities
- Operations management
- Strategic Planning and Program Development
- Staff development
- Fundraising events
- Knowledge of grant writing
- Monitoring and Evaluation
- Adaptability & Flexibility
- Strong Time Management
- Networking and fostering connections
- Strong Communicator & Collaborator
- Critical thinker
- Social Media Marketing
- Database Management
- Hiring and retention
- Relationship building
- Sales management
- Training program development
- Career counseling
- Resource development
- Measure Impact
- Community Engagement
- Task prioritization
- Client needs assessment
- Budget management
- Stress management techniques
Certification
- IDHS-Using Data to Improve your programing virtual training | CJC, 2024
- IDHS-Burnout and Compassion Fatigue Virtual Training | CJC, 2024
- IDHS-Making Relevant Resource Referrals Virtual Training | CJC, 2024
- IDHS-Document of Case Notes Virtual Training | CJC, 2024
- IDHS-Making Relevant Resource Referrals Virtual Training | CJC, 2024
- IDHS-Recruitment and Enrollment of job seekers | CJC Chicago, 2024
- IDHS- Career Coaching | CJC, 2024
- IDHS-Engaging and Deepening Business Relationships | CJC, 2024
- Grant Writing Workshop |University of Illinois, 2023
- ECM- Workforce Development | Aspire, 2022
References
- References are available upon request
Timeline
Job Developer
African American Christian Foundation
10.2023 - Current
Manager of Workforce Development
CMAA
01.2020 - 10.2023
Independent Contractor & Medical Courier
Wonolo, BlueCrew, ERC Deliveries & Foxtrox
12.2018 - 02.2024
Logistics Operation Supervisor
AFNWW
05.2016 - 11.2018
Bachelor of Arts - Organization Communication
Depaul University
Associate of Arts - General Studies
Wilbur Wright College
High School Diploma -
Mather High School
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