Monique Krolak
Saint Augustine,FL
Summary
Performance-driven Vice President with years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
VP, Project Management Digital Learning
Citi
01.2023 - Current
- Managed approximately 30 active and backlog global offshore projects
- Executing digital learning initiatives, including scoping, resource allocation, and timelines
- Collaborate with senior leadership to define and refine the digital learning strategy and work directly with IT teams to integrate digital learning solutions with existing systems and platforms.
- Manage projects related to enterprise-wide learning system implementations and enhancements for all business segments, specifically application development and software integration into the learning eco-system
- Work with cross-functional teams, including legal, Technology, Onboarding, Testing, and Operations, to manage the end-to-end delivery of large-scale technology projects that support a functional and innovative ecosystem.
- Monitor product onboarding and ensure compliance with CBDC (Cross Border Data Clearance) requirements and reporting standards for digital learning initiatives.
- Act as product owner for Udemy and Intuition content libraries
- Build and maintain strong relationships with product owners and other internal stakeholders, including business units, HR, and IT, to understand their learning needs and ensure alignment with project goals
- Handle relations with five software application vendors to enhance key deliverables in application development
- Partner with the Development team and attend various SCRUM meetings (daily and weekly)
- Assist in removing impediments, mitigating risks, escalating, and communicating status.
Training Portfolio Manager
Siemens Gamesa
11.2021 - 12.2022
- Managed training portfolio supporting new products, equipment, and competency development; oversaw content development, delivery methods, and resources.
- Created training portfolio strategy and collaborated with business leaders and HR teams to identify skill gaps for teams in logistics, energy, engineering, equipment, site resources, and safety, among others
- Developed and managed the training budget for different projects, including cost forecasting, tracking, and reporting
- Spearheaded design, development, and maintenance of training materials (e-learning modules, instructor-led courses) and other learning resources
- Oversaw on-project upskilling and assigned tasks to the Training Project Manager and Training Specialists
- Established and monitored KPIs to measure the effectiveness and impact of training initiatives
- Handled relationships with external training vendors and partners to ensure high-quality training solutions
- Ensured training programs complied with safety and industry regulations in each nation based on the type of work
- Facilitated bi-weekly project status meetings and ensured cross-BU projects were reported on the TPM meetings
- Allocated resources, including project managers and training specialists, to support various training programs
- Facilitated project gate review for all projects and invited CSR heads to TCAP/TPM Gate 2 meetings
- Joined the Training Decision Board as alternate to Head of STR
- Collaborated with the Training Framework Manager to implement new training products into the PWTCF.
- Facilitated portfolio performance review and implemented new strategies.
Director of Training
Children's Choice Dental
01.2021 - 06.2021
- Enhanced employee performance by designing and implementing comprehensive training programs.
- Conducted in-depth needs assessments to identify skill gaps and develop targeted training initiatives.
- 2021 strategic plan to create newly developed Training Department
- 18-month plan included a layered approach and transition from centralized training to a hybrid
- Developed and supported new Hire onboarding Program
- Developed and facilitated Leadership Training Program
- Executed Dental Assistant Sponsorship Program, reducing organizational open positions by 40%
- Wrote SOPs that impacted cross-functional processes in support of training programs.
- Developed customized training materials for various departments, improving overall productivity.
Director of Training
Cenikor Foundation
06.2018 - 08.2020
- Developed strategies for training programs (e.g., Behavioral Health Technician Training, Online Nursing courses) in various formats, including one-on-one, classroom, and e-learning
- Updated and maintained a training development structure in compliance with audits by regulatory entities (CIA, HHS, and insurance companies) to drive savings and prevent loss of licenses and/or 3rd party payer contracts
- Achieved 40% cost savings through participation in Rise.com LMS project
- Reduced the learning curve by 25% and mitigated compliance risks by implementing a digital Adoption Tool
- Centralized safety program across 12 locations, reducing incident reports and improved safety
- Increased Clinical Quality Effectiveness scores from 48.40% to 78.28% by creating a Compliance Audit Checklist
- Avoided $27K in fines by contracting an eight-hour training on Abuse, Neglect, and Exploitation for 540 employees.
- Collaborated with company leadership to align training goals with organizational objectives.
Operations Training Manager
Renew Financial
02.2017 - 01.2018
- Spearheaded training strategy for 90 Origination Call Center and Servicing associates for new flagship location in Atlanta, GA
- Instituted new processes to improve adoption and reduced agent learning curve by 20%
- Standardized training for underwriting criteria across multiple jurisdictions
- Proposed plan to increase training team's productivity by 33% and eliminate redundancy
- Decreased loan application times from 5.2 to 1.35 days through process improvement training
- Developed training programs leading to revenue increases in four states from $90M in 2016 to $335M in 2017
- Optimized New Hire Programs, including enhanced onboarding, agent training, and call center procedures
- Expedited projects within Operations Training Portfolio and collaborated with Lending Operations Leaders to identify and recommend solutions for performance gaps.
Division Training Manager
Conns HomePlus
02.2016 - 01.2017
- Led training programs for large Service and Distribution Division, focusing on leadership and Call Center agents
- Overhauled Service and Distribution Training Program, resulting in a20% growth across 12 states
- Served as part of team consolidating 33 Call Center sites, reducing annual cost by 1M
- Increased productivity by 25% and reduced training time post software conversion in Distribution Division
- Suggested centralized training plan for 101 retail locations, leading to 33% cost savings.
Education
Some College (No Degree) - Business Administration And Management
University of Phoenix
Woodland Hills, CASkills
- Problem-Solving
- Risk Management
- Stakeholder Management
- Project Management
- Continuous Improvement
Certification
- Six Sigma Black Belt Certificate
- ASTD Train the Trainer Certificate
- DDI Certified Facilitator
- PMP PrepCast course Certificate
Timeline
VP, Project Management Digital Learning
Citi
01.2023 - Current
Training Portfolio Manager
Siemens Gamesa
11.2021 - 12.2022
Director of Training
Children's Choice Dental
01.2021 - 06.2021
Director of Training
Cenikor Foundation
06.2018 - 08.2020
Operations Training Manager
Renew Financial
02.2017 - 01.2018
Division Training Manager
Conns HomePlus
02.2016 - 01.2017
Some College (No Degree) - Business Administration And Management
University of Phoenix