Monique Krolak SCP
Saint Augustine,FL
Summary
Performance-driven Vice President with 19 years of experience aligning systems with business requirements, policies, and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in consulting on business processes to drive results based on sound overall business judgment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Digital Learning Project Management, VP
Citi
01.2023 - Current
- Directed cross-functional teams in the development and execution of project strategies, ensuring alignment with Citi's Risk and Control best practices.
- Managed the creation and enhancement of digital product roadmaps and backlogs based on customer analytics, driving improvements in customer experience across digital learning projects
- Collaborated with Product Owners and Technology partners to develop detailed product plans, overseeing timeline management and project pipeline processes.
- Provided regular updates to senior management, actively participating in Management Operation Reviews to inform strategic decisions.
- Implemented client communication strategies and ensured seamless product delivery, prioritizing tasks to achieve business objectives.
- Conducted competitive market research to identify trends, threats, and opportunities, contributing to the development of innovative product solutions.
Portfolio Manager
Siemens Gamesa
11.2021 - 12.2022
- Directed cross-functional teams in the development and execution of strategies, ensuring alignment with Risk and Control best practices.
- Developed and managed a strategic training portfolio aligned with business objectives, addressing skill gaps in logistics, energy, engineering, and safety.
- Administered training budgets, optimizing resource allocation to support leadership development initiatives.
- Designed and maintained e-learning modules and instructor-led courses, enhancing leadership competencies.
- Established and monitored KPIs to measure training effectiveness, providing insights for continuous improvement.
- Cultivated relationships with external vendors, ensuring high-quality training solutions.
Director
Children's Choice Dental
01.2021 - 06.2021
- Developed and executed a strategic training plan, transitioning to a hybrid model to support organizational growth.
- Created a comprehensive training portfolio, aligning programs with organizational strategic goals.
- Led the design and implementation of a new hire onboarding program, increasing employee retention and productivity.
- Developed and facilitated a leadership training program to empower leaders with essential skills and competencies.
- Launched a Dental Assistant Sponsorship Program, significantly reducing open positions and improving talent acquisition.
Director
Cenikor Foundation
06.2018 - 08.2020
- Managed diverse training programs (e.g., Behavioral Health Technician, Online Nursing) formats such as one-on-one, classroom, and e-learning
- Revamped training structure for regulatory compliance (CIA, HHS, insurance), yielding cost savings, license preservation, and securing third-party contracts
- Achieved 40% cost savings by strategically participating in the Rise.com LMS project for resource optimization
- Reduced learning curve by 25% and mitigated compliance risks by implementing a digital Adoption Tool for streamlined learning
- Centralized safety programs across 12 locations, resulting in a significant drop in incident reports and improved overall safety measures.
Operations Training Manager
Renew Financial
02.2017 - 01.2018
- Developed and executed a comprehensive training strategy for the Origination Call Center and Servicing functions.
- Enhanced training processes to improve adoption rates and reduce learning duration.
- Standardized underwriting criteria training, ensuring consistency across jurisdictions.
- Increased training team productivity by optimizing processes and eliminating redundancy.
Division Training Manager
Conns HomePlus
02.2016 - 01.2017
- Directed training programs for the Service and Distribution Division, focusing on leadership development and Call Center agents.
- Revamped the training program, achieving significant growth and cost savings through strategic consolidation efforts.
- Boosted productivity and reduced training time through technological adaptation and efficiency improvements.
Manager of Training Development and Recruiting
WCA Waste Corporation
08.2014 - 08.2015
Technology Training Specialist
Morgan Stanley
11.2010 - 01.2013
Education
University of Phoenix
Woodland Hills, CASkills
- Digital product management
- Team management
- Roadmap development
- Backlog management
- Customer analytics
- Organizational Development
- Risk and Control best practices
- Product planning and coordination
- Customer experience improvement
Certification
- Six Sigma Black Belt Certificate
- ASTD Train the Trainer Certificate
- DDI Certified Facilitator
- PMP PrepCast course Certificate
Timeline
Digital Learning Project Management, VP
Citi
01.2023 - Current
Portfolio Manager
Siemens Gamesa
11.2021 - 12.2022
Director
Children's Choice Dental
01.2021 - 06.2021
Director
Cenikor Foundation
06.2018 - 08.2020
Operations Training Manager
Renew Financial
02.2017 - 01.2018
Division Training Manager
Conns HomePlus
02.2016 - 01.2017
Manager of Training Development and Recruiting
WCA Waste Corporation
08.2014 - 08.2015
Technology Training Specialist
Morgan Stanley
11.2010 - 01.2013
University of Phoenix