Monique La-Beach-Pearce
720 Spring West Rd Apt 202 L,FL
Summary
Adept at schedule management and problem-solving, I significantly enhanced patient satisfaction and operational efficiency at Advent Health. My strong work ethic and effective communication fostered teamwork and streamlined administrative processes, achieving notable improvements in appointment scheduling and staff coordination.
Knowledgeable Scheduling Manager offering [Number]+ years of progressive experience and expertise in project tracking, administrative management and data entry. Results-driven and proactive with detail-oriented nature.
Spirted Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills.
Overview
5
5
years of professional experience
Work History
Scheduling Coordinator
Advent Health Apopka
02.2023 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
- Played key role in organizing company-wide events, managing schedules to maximize attendance.
Team Lead Unit Secretary
Advent Health Altamonte
09.2021 - Current
- ⦁ Scheduling appointments and procedures for patients.
- ⦁ Faxing medical records to other medical offices.
- ⦁ Updating and organizing patient’s files.
- ⦁ Coordinating with other medical departments or offices.
- ⦁ Preparing charts and files for patient transfer or discharges.
- ⦁ Routing calls to appropriate parties.
- ⦁ Operating office equipment.
- ⦁ Making sure the nursing station is appropriate for staffing.
- ⦁ Maintaining unit inventory.
- ⦁ Maintaining unit assignment for upcoming shift.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Collected, arranged, and input information into database system.
- Greet patients.
Patient Care Technician
Advent Health Altaomonte
09.2021 - 07.2022
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Ensured safety and well-being of patients through diligent observation and reporting of changes in condition.
- Collected and documented patient information to aid in accurate medical record keeping.
Direct Support Professional
Rainbow Group Home
09.2019 - 07.2022
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
Education
No Degree - Cna
Gabriel Insitute
Orlando, FL06-2021
No Degree - Phlebotomy
Orange Technical
Orlando Fl03-2021
High School Diploma -
Dinthill Technical High School
St, Catherine Jamaica06-2011
Skills
- Problem-solving
- Strong work ethic
- Data entry
- Verbal and written communication
- Teamwork and collaboration
- Time management skills
- Attention to detail
- Schedule management
- Scheduling
- Administrative duties
Timeline
Scheduling Coordinator
Advent Health Apopka
02.2023 - Current
Team Lead Unit Secretary
Advent Health Altamonte
09.2021 - Current
Patient Care Technician
Advent Health Altaomonte
09.2021 - 07.2022
Direct Support Professional
Rainbow Group Home
09.2019 - 07.2022
No Degree - Cna
Gabriel Insitute
No Degree - Phlebotomy
Orange Technical
High School Diploma -
Dinthill Technical High School
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