Monique Lacey
Customer Success Expert
Middletown,Connecticut
Summary
Proven track record in elevating customer satisfaction and driving sales growth at Advanced Auto Parts, adept in key account management and client retention strategies. Excelled in leveraging competitive market analysis and deal-closing abilities to surpass targets. Skilled in fostering client relationships and executing effective sales process optimizations. Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of real estate sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations.
Overview
9
9
years of professional experience
Work History
Advance Sales Associate
Advanced Auto Parts
07.2023 - 03.2024
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Managed cash transactions, ensuring accuracy and proper handling of currency throughout the day.
- Handled customer inquiries and resolved issues, ensuring a positive shopping experience for all patrons.
- Supported management tasks such as opening/closing procedures, staff scheduling, and reporting daily sales figures.
- Strengthened brand reputation by consistently delivering a high level of professionalism during customer interactions.
- Maintained visual merchandising standards to enhance the overall shopping experience for customers.
Realtor
Sterling, Realtors
09.2015 - 03.2020
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Advised and informed prospective clients on current market activities and conditions.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Fostered trust among clients by maintaining strict confidentiality regarding personal information during each transaction agreement period.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Wrote contracts to outline sales and purchases of properties.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Conducted thorough research on comparable properties to develop strategic pricing recommendations for sellers based on current market trends.
Education
Associate of Applied Science - Digital Marketing
Middlesex Community College - Middletown
Middletown, CT 05.2001 -
Associate of Applied Science - Fashion Design And Merchandising
Gibbs College - Norwalk
Norwalk, CT 05.2001 -
Skills
Key Account Management
Client Retention Strategies
Sales process optimization
Upselling and Cross Selling
Cold calling expertise
Email marketing campaigns
Competitive Market Analysis
Deal closing abilities
Timeline
Advance Sales Associate
Advanced Auto Parts
07.2023 - 03.2024
Realtor
Sterling, Realtors
09.2015 - 03.2020
Associate of Applied Science - Digital Marketing
Middlesex Community College - Middletown
05.2001 -
Associate of Applied Science - Fashion Design And Merchandising
Gibbs College - Norwalk
05.2001 -