MONIQUE LANGRIN
Oakland Park,Florida
Summary
Experienced Sales Representative with over 10 years of experience in Customer Service and Sales. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service Representative
American Express, AMEX
06.2020 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
Business Sales Representative
Comcast
01.2019 - 06.2020
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Negotiated prices, terms of sales and service agreements.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Exceptional computer skills
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Prepared and deliver customer sales quotes.
- Attended monthly sales meetings and quarterly sales trainings.
- Quoted prices, credit terms and other bid specifications.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Completed daily outbound calls, up to Number hours per day.
Solutions Specialist
Verizon Wireless Corporation
01.2014 - 05.2019
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Implemented corrective actions to fix root causes of various issues.
- Recommended new products and services to customers.
- Implemented Software program to increase operational efficiency.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Installed operating systems, set up emails and updated programs.
- Improved overall progress through working closely with staff members and streamlining processes.
- Increased productivity by collaborating with management to develop process improvements.
- Scheduled appointments for further services.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
Insurance Sales Agent
Progressive
12.2021 - Current
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold auto, home, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Manager
Cricket Wireless/AIO Wireless
01.2012 - 08.2014
- Always met or exceeded monthly sales goals -Provided all of my customers with exceptional service -cash handling -called customers weekly who either didn't have a positive payment history or had expressed interest in going to a competitor, in order to attempt to negotiate terms with the customer
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll submissions for employees.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of raw materials and components on work floor.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
01.2001 - 01.2011
Education
Diploma - Business
Northeast High School
Oakland Park, FlSkills
- Claims Information Gathering
- Email Marketing
- Consultative Selling Techniques
- Persuasive Negotiations
- Client Prospecting
- Insurance Policy Sales
- Administrative Support
- Policyholder Communication
- Form Completion and Submission
- Insurance Coverage Verification
- Policy Renewals
- Casualty Insurance Industry Knowledge
- Binder Coverage
- Payment Method
- Customer Billing
- Commission Calculation
- Call Center Customer Service
- Billing Inquiries
- Agent Support
- Customer Service and Assistance
- Call Control
- Insurance Recommendation
- Customer Complaint Resolution
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
Certification
- Licensed Insurance Sales Representative (Personal Lines) - 2020
Timeline
Insurance Sales Agent
Progressive
12.2021 - Current
Customer Service Representative
American Express, AMEX
06.2020 - 12.2021
Business Sales Representative
Comcast
01.2019 - 06.2020
Solutions Specialist
Verizon Wireless Corporation
01.2014 - 05.2019
Manager
Cricket Wireless/AIO Wireless
01.2012 - 08.2014
01.2001 - 01.2011
Diploma - Business
Northeast High School