Monique Latson
FORT WORTH,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the beauty industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Warehouse Packer
Walmart Distribution
01.2021 - 11.2022
- Utilized proper lifting techniques and equipment to move inventory within store.
- Maximized individual performance by accepting direction, coaching and feedback.
- Promptly responded to inquiries and requests from prospective customers.
- Managed timely and effective replacement of damaged or missing products.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Developed and updated databases to handle customer data.
- Cross-trained and backed up other customer service managers.
- Sought ways to improve processes and services provided.
- Delivered prompt service to prioritize customer needs.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Certified Forklift Driver
IAC
12.2019 - 06.2020
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Packed items into appropriate containers for shipment.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
- Transported goods between warehouse locations according to shipment and storage needs.
- Changed out forklift batteries and connected batteries to battery charger.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Provided expertise on labor and employment laws to help employers make more effective decisions.
- Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
- Negotiated collective bargaining agreements.
- Interpreted and advised on labor relations policies and previously negotiated agreements.
- Resolved problems, improved operations and provided exceptional service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and maintained courteous and effective working relationships.
Warehouse Associate
Universal/GM
08.2018 - 11.2019
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Prepared orders for shipment by picking, packing and labeling merchandise.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Worked safely around moving machinery.
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Consistently lifted materials weighing as much as 30 pounds.
- Assembled and filled more than 50 shipments per day and prepared all shipping documentation.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
Union Representative
Android Industries LLC
03.2015 - 06.2018
- Provided expertise on labor and employment laws to help employers make more effective decisions.
- Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
- Negotiated collective bargaining agreements.
- Mediated discussions between employer and employee representatives in attempt to reconcile differences.
- Interpreted and advised on labor relations policies and previously negotiated agreements.
- Used Microsoft Word and other software tools to create documents and other communications.
- Resolved problems, improved operations and provided exceptional service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
Cosmetology
Ogle School of Hair Skin Nails
Fort Worth, TXSkills
- Shipping and Receiving
- Guest Services
- Cash Handling
- Product Knowledge
Certification
- Dermalogica
- Barbacide
- Cosmetology
Listening to music and singing
I love listening to gospel, r&b and love songs. I grew up in church singing in the choir, as well as taking choir in school. I'm always singing no matter what I'm doing.
Timeline
Warehouse Packer
Walmart Distribution
01.2021 - 11.2022
Certified Forklift Driver
IAC
12.2019 - 06.2020
Warehouse Associate
Universal/GM
08.2018 - 11.2019
Union Representative
Android Industries LLC
03.2015 - 06.2018
Cosmetology
Ogle School of Hair Skin Nails