Summary
Overview
Work History
Education
Skills
Timeline
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Monique Leday

Summary

Patient Access Representative determined to achieve the highest levels of patient satisfaction through comprehensive patient satisfaction and office staff support. Dedicated professional experienced at directing administrative and personnel matters in a clinical environment for patients and staff. Strong problem-solver with excellent time management skills. Fervent professional adept at public and community relations, staff development and time management

Overview

18
18
years of professional experience

Work History

Clinic Team Leader

Ochsner University Hospital
Lafayette, LA
05.2023 - Current
  • Managed daily operations of the clinic, including scheduling appointments and assigning tasks to staff.
  • Assisted in resolving customer complaints or issues in a timely manner.
  • Oversaw inventory management of medical supplies and equipment necessary for patient care.
  • Adhered to HIPAA guidelines when handling confidential patient information.
  • Oversaw ordering, purchasing and maintenance of clinical equipment.
  • Supervised internal and external communications by answering queries and complaints.

Patient Access Representative

Ochsner University Hospital
Lafayette, LA
01.2020 - 05.2023
  • Verified demographics and insurance information to register patients in computer system.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
  • Responded to patient concerns and inquiries professionally and efficiently.
  • Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Managed daily operations of the clinic, including scheduling appointments and assigning tasks to staff.

Teacher Assistant

Community Development Institute
Lafayette, LA
01.2013 - 05.2019
  • Maintained safe, educational environment for students during learning and free play time.
  • Assembled instructional materials for children's projects and play-time.
  • Observed student performance and analyzed individual records to assess progress.
  • Worked with students to reinforce learning of material or skill introduced by teacher.
  • Implemented lesson plans for students with varying learning styles.
  • Created effective classroom environment by using strengths to share responsibilities and better serve students.

Customer Service Representative

AT&T
Lafayette, LA
01.2006 - 05.2012
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers to resolve service and billing issues.
  • Developed strong customer relationships to encourage repeat business.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Improved customer service wait times to mitigate complaints.

Education

Some College (No Degree) - Medical Administrative Assistant With EHR

South Louisiana Community College
Lafayette, LA
01.2020

High School Diploma -

Northside High School
Lafayette, LA
05.2000

Skills

  • Multitasking
  • Computer skills
  • Insurance Verification
  • Data entry
  • Phone Etiquette
  • Inbound and Outbound Calling
  • Patience and self-discipline
  • Conflict resolution
  • Patient-orientated
  • Personal and professional integrity
  • Sound decision making skills
  • awareness and sensitivity effective critical thinker
  • recordkeeping
  • Friendly, positive attitude
  • Customer service

Timeline

Clinic Team Leader

Ochsner University Hospital
05.2023 - Current

Patient Access Representative

Ochsner University Hospital
01.2020 - 05.2023

Teacher Assistant

Community Development Institute
01.2013 - 05.2019

Customer Service Representative

AT&T
01.2006 - 05.2012

Some College (No Degree) - Medical Administrative Assistant With EHR

South Louisiana Community College

High School Diploma -

Northside High School

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Monique Leday