Monique Lefebvre
Dining Room Server
Lynn,MA
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
8
8
years of professional experience
Work History
Dining Room Server
Olive Garden
Danvers, MA
06.2022 - 11.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Stayed up-to-date on menu changes to help customers make food choices.
- Maintained excellent standards of service by closely monitoring diner safety and meeting customer needs.
- Checked on needs of each table and retrieved additional items.
- Built long-lasting relationships with residents.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server
Rudy’s BBQ
Austin, TX
08.2014 - 10.2016
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Assoc. of Science (AS) - Biology
North Shore Community College
Danvers, MA05.2010
Assoc. of Applied Science (AAS) - Engineering (Pre-Engineering)
Middlesex Community College - Bedford
Bedford, MA05.1986
Skills
- Menu and Service Offerings
- Sales Techniques
- Specials Promotion
- Pos Operation
- Guest Complaint Resolution
- Food Service Skills
- Kitchen Communication
- Menu Item Recommendation
- Order Accuracy and Delivery
- Patron Rapport
- Customer Engagement
- Menu Knowledge
- Table Preparation
- Cash Handling
Timeline
Dining Room Server
Olive Garden
06.2022 - 11.2022
Server
Rudy’s BBQ
08.2014 - 10.2016
Assoc. of Science (AS) - Biology
North Shore Community College
Assoc. of Applied Science (AAS) - Engineering (Pre-Engineering)
Middlesex Community College - Bedford
Similar Profiles
Joshua MoralesJoshua Morales
Busser at Olive Garden Busser, Olive GardenBusser at Olive Garden Busser, Olive Garden
Samantha PereaSamantha Perea
To-Go Server at Olive GardenTo-Go Server at Olive Garden
Dayana DavalosDayana Davalos
Server at Darden Restaurants, Olive GardenServer at Darden Restaurants, Olive Garden
Ruth RossRuth Ross
Line Cook at Darden Restaurants, Olive GardenLine Cook at Darden Restaurants, Olive Garden
Stacia BrennanStacia Brennan
SENIOR CLIENT DEVELOPMENT MANAGER at ICON Medical NetworkSENIOR CLIENT DEVELOPMENT MANAGER at ICON Medical Network