Monique Leiba
Coconut Creek,FL
Summary
Operations professional with track record of optimizing processes and enhancing productivity in dynamic environments. Known for fostering team collaboration and consistently achieving results. Reliable and adaptable, bringing expertise in project management and process improvement.
Overview
22
22
years of professional experience
Work History
BILLING & COLLECTIONS OPERATIONS LEAD
Solutions for Medical Business, LLC.
01.2007 - 08.2024
- Company Overview: for billing services for a large anesthesiology group
- Assisted with increasing company production by restructuring departments and streamlining workflows
- Collaborated with team leads to develop more efficient work processes; trained and supported over 30 on-site and remote staff; performed general ledger reconciliations and audits; managed payroll, invoicing, and accounts receivables
- Delivered troubleshooting support to both on-site and remote teams, ensuring seamless operations and resolving technical issues promptly
- Assisted executive management in new client retention
- Managed the security alarm system and key-fob access, ensuring a secure and well-controlled environment
- Trained and guided team members to maintain high productivity and performance metrics.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Led onboarding and training of new hires to fulfill business requirements.
- Managed complex projects with multiple deadlines, ensuring all objectives were met successfully.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Coordinated cross-functional teams, fostering collaboration and ensuring timely completion of projects.
- Assisted upper management in developing long-term strategic plans for departmental growth and success.
PAYMENT POSTING SUPERVISOR
FL Institute for Cardiovascular Care
01.2003 - 01.2007
- Company Overview: For a large cardiologist group and small internal medicine
- Executed high-volume payment postings, authorized account adjustments & corrections, created monthly financial reports, and redesigned the collections' information management system for improved efficiency and operations
- For a large cardiologist group and small internal medicine
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Reconciled documentation against budget requirements and ledgers.
- Supported month-end closing activities, ensuring all relevant payments were processed accurately and on time.
Education
MASTER OF ARTS - HEALTH CARE ADMINISTRATION
Ashford University
Clinton, IA10.2015
BACHELOR OF ARTS - HEALTH CARE ADMINISTRATION
Ashford University
Clinton, IA06.2009
ASSOCIATES OF ARTS - HEALTH SERVICES ADMINISTRATION
Miami Dade College
Miami, FL06.2001
Skills
- Analyzing data & identifying trends
- Organizational Skills
- Developing performance strategies
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook
- Effective Communication
- Payroll Knowledge
- Completing Special Projects
- Operational Efficiency
- Task Prioritization
- Team Building & Collaboration
- Team Leadership
Certificationscourses
- Leadership, Team-Building and Coaching Skills for Managers and Supervisors
- Microsoft Excel Basics
- How to Communicate with Tact and Professionalism
Languages
French
Limited Working
Timeline
BILLING & COLLECTIONS OPERATIONS LEAD
Solutions for Medical Business, LLC.
01.2007 - 08.2024
PAYMENT POSTING SUPERVISOR
FL Institute for Cardiovascular Care
01.2003 - 01.2007
MASTER OF ARTS - HEALTH CARE ADMINISTRATION
Ashford University
BACHELOR OF ARTS - HEALTH CARE ADMINISTRATION
Ashford University
ASSOCIATES OF ARTS - HEALTH SERVICES ADMINISTRATION
Miami Dade College
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