Monique Lopez
TUCSON,AZ
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Laundry Aide
Sandstone of Tucson
04.2024 - Current
- Collected soiled linens and clothing and pretreated stains.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Collected soiled tablecloths, napkins, and draperies after large events.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
- Restocked supply inventories and notified supervisors of shortages for customer convenience.
Central Supply Clerk
Sandstone of Tucson
07.2023 - Current
- Synchronized supply chains to optimize inventory and service procedures.
- Reviewed supply policies, plans and procedures to resolve issues impacting logistics operations and supply accountability.
- Recommended efficiencies for improvement of transportation system operations.
- Achieved compliance with audit performance requirements.
- Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies.
- Evaluated supply policies, plans and procedures to identify inefficiencies and problems impacting logistics operations and supply accountability.
Receptionist
Sandstone of Tucson
03.2023 - Current
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Managed multiple tasks and met time-sensitive deadlines.
Dietary Aide
Sandstone of Tucson
01.2023 - Current
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Processed customer payments and balanced cash drawers
Assistant Store Manager
Spirit Halloween LLC
07.2023 - 11.2023
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Bachelor of Veterinary Science - Veterinary Science
University of Arizona
Tucson, AZ12-2026
Associate of Arts - Liberal Arts And Sciences
Pima Community College
Tucson, AZ12-2023
Skills
- Staff management
- Loss prevention
- Stock management
- Vendor management
- POS systems operations
- Microsoft Office Suite
- Customer service and engagement
- Cash auditing
- Time management
- Budgeting and cost control
- Scheduling
- Reception desk management
Timeline
Laundry Aide
Sandstone of Tucson
04.2024 - Current
Central Supply Clerk
Sandstone of Tucson
07.2023 - Current
Assistant Store Manager
Spirit Halloween LLC
07.2023 - 11.2023
Receptionist
Sandstone of Tucson
03.2023 - Current
Dietary Aide
Sandstone of Tucson
01.2023 - Current
Bachelor of Veterinary Science - Veterinary Science
University of Arizona
Associate of Arts - Liberal Arts And Sciences
Pima Community College
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