Summary
Overview
Work History
Education
Skills
Leadership Excellence Award- Recognized for successfully training and leading a large team.
Languages
Timeline
Generic

Monique Lopez

Atlanta,GA

Summary

Knowledgeable professional with extensive experience managing multiple districts to ensure operational excellence and growth. Successfully led teams to achieve organizational goals and implemented strategic initiatives that improved efficiency. Proven ability in leadership and communication, driving both team collaboration and customer satisfaction.

Overview

16
16
years of professional experience

Work History

REGIONAL DISTRICT MANAGER

Quality Facility Solutions
12.2023 - Current
  • Oversee daily operations across multiple facilities, leading diverse teams to ensure consistent delivery of high-quality housekeeping, maintenance, and support services, while working alongside the food and beverage team to ensure seamless food delivery.
  • Develop and implement district-wide strategies to improve service performance, client satisfaction, and cost efficiency.
  • Conduct regular site visits and audits to evaluate compliance, safety protocols, and standard operating procedures.
  • Manage budgets, ensuring financial goals are met while maintaining exceptional service standards.
  • Recruit, train, and mentor managers and supervisors to build a high-performing leadership team.
  • Serve as the primary liaison between corporate leadership and site-level operations, ensuring alignment with organizational objectives.

OPERATIONS MANAGER

WellStar at Kennestone Hospital
11.2022 - 12.2023
  • Led cross-functional teams in a fast-paced hospital environment, enhancing collaboration and improving workflow efficiency.
  • Streamlined operations by integrating real-time tracking systems for supply distribution and patient support services.
  • Developed operational plans aligned with hospital goals, reducing patient wait times and improving service response rates.
  • Ensured regulatory compliance through consistent audits and staff education on evolving healthcare protocols.
  • Collaborated with executive leadership to introduce data-driven decision-making processes, enhancing departmental performance.

HOSPITALITY MANAGER

Jacob Javits Center
01.2020 - 11.2022
  • Directed hospitality operations for large-scale, high-profile events with attendance exceeding 10,000 guests. (Example: ComicCon, BravoCon, Disney Fest, Cannabis Expo, Food Show)
  • Integrated digital check-in systems and real-time guest support applications to elevate service delivery.
  • Trained over 100 staff on client engagement, safety procedures, and operational excellence standards.
  • Partnered with event coordinators to tailor services based on client needs, increasing satisfaction ratings.
  • Oversaw inventory and procurement for event services, reducing waste and controlling costs.

BUSINESS OFFICE MANAGER

Crothall Healthcare
07.2014 - 01.2020
  • Managed a high-volume financial operation supporting over 250 employees across multiple departments.
  • Implemented electronic invoicing and reconciliation systems, improving billing accuracy by 30%.
  • Analyzed revenue cycles and identified process gaps, leading to a 15% improvement in collections.
  • Built strong relationships with insurance providers to streamline claims and dispute resolution.
  • Ensured compliance with HIPAA and other healthcare regulations through documentation protocols.

PATIENT EXPERIENCE MANAGER

Crothall Healthcare
04.2009 - 07.2014
  • Developed and executed comprehensive patient satisfaction programs that led to a 20% improvement in experience scores.
  • Facilitated interdepartmental workshops to promote empathy, communication, and service excellence among staff.
  • Led data analysis efforts to track patient feedback trends and inform service improvement strategies.
  • Collaborated with nursing and administrative teams to enhance the environment of care and emotional support systems.

Education

Bachelor of Arts - Business Communications, Hospitality Management

Queens College, City University of New York
New York, NY
05.2011

Skills

  • Operations Management
  • Hospitality management
  • Strategic Planning
  • Budget Oversight
  • Process Improvement
  • Contract & Inventory Management
  • Team Development
  • Customer Experience
  • Event Planning
  • Healthcare Compliance

Leadership Excellence Award- Recognized for successfully training and leading a large team.

Recognized for successfully training and leading a high performing team of staff members, resulting in a 25% improvement in service efficiency and a 15 point increase in guest satisfaction scores over six months. 

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

REGIONAL DISTRICT MANAGER

Quality Facility Solutions
12.2023 - Current

OPERATIONS MANAGER

WellStar at Kennestone Hospital
11.2022 - 12.2023

HOSPITALITY MANAGER

Jacob Javits Center
01.2020 - 11.2022

BUSINESS OFFICE MANAGER

Crothall Healthcare
07.2014 - 01.2020

PATIENT EXPERIENCE MANAGER

Crothall Healthcare
04.2009 - 07.2014

Bachelor of Arts - Business Communications, Hospitality Management

Queens College, City University of New York

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