Monique Lowdermill
Magnolia,AR
Summary
I am a very positive person and like to say that it rubs off on people. Dynamic and attentive Head Teller that specializes in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers. I'm very passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. I am proficient in customer service best practices and related options. I tend to get told I am a people pleaser in which I believe helps me to deliver a better customer experience. I am always willing to go above and beyond to make customers happy which is why I consider myself a Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. I am committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Personal Banker II
CADENCE BANK
12.2021 - Current
- Head teller that opens accounts and is over vaults.
- Championed company values and policies, ensuring trainees developed strong understanding of organizational expectations and culture.
- Served as approachable point-of-contact for both management and trainees, bridging communication gaps effectively.
- Implemented innovative teaching methods, ensuring up-to-date knowledge transfer and skill development among participants.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Home Health Aide
Southern Care Givers
10.2020 - 11.2021
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
Cashier
Chick-fil-A
08.2019 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Lead Sales Associate
Dollar General
05.2019 - 08.2019
- I greet customers and handle inventory and the deposits.
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Greeted customers and provided product advice to increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Performed inventory control procedures to manage stock.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
Front of House
Java Primo
03.2019 - 05.2019
- I took orders and ran customers their food
- I also sold merchandise.
- Facilitated seamless communication between front-of-house staff and kitchen personnel for smooth service delivery during events.
- Streamlined communication between the front-of-house and back-of-house teams to ensure successful events.
- Utilized effective communication skills when liaising between kitchen staff and front-of-house team members.
- Facilitated open lines of communication between front-of-house and kitchen teams for seamless service delivery.
- Effectively communicated with front-of-house staff members on order modifications or allergy concerns for guest satisfaction.
Cashier
Dairy Queen
08.2012 - 07.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
Quality Inspector
JeVac Machines
09.2014 - 10.2016
- My job as a quality inspector was to inspect the parts and make sure they were correctly made before shipping them out to our customers
- I also stamped the part numbers on them, inserted inserts, and helped deliver them to our customers.
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Inspected outbound shipments and conducted random sampling of product quality.
- Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
- Inspected and packaged products meticulously according to manufacturing specifications.
- Collaborated with manufacturing team to ensure consistent quality standards across all products.
- Identified defects during cyclical checks.
- Inspected [Product or service] with accuracy, reporting problems or defects quickly.
Education
Diploma -
Magnolia High School
Magnolia, AR05.2012
Skills
- Time Management
- Sales Experience
- Customer Service
- Quality Inspection
- Branch operations
- Customer Satisfaction
- Rapport Building
- Active Listening
- Critical Thinking
- Data Entry
- Conflict Resolution
- Microsoft Outlook
- Data Collection
Certification
- CNA, 10/01/20, 10/01/21, I have taken and passed the class I'm just waiting to take my state exam to get my license.
- Medication Administration, 06/01/18, Present, I'm certified to administer medications.
- CPR Certification
Assessments
Customer Focus & Orientation, Highly Proficient, 06/01/20, Responding to customer situations with sensitivity
Personal Information
Willing To Relocate: Anywhere
Timeline
Personal Banker II
CADENCE BANK
12.2021 - Current
Home Health Aide
Southern Care Givers
10.2020 - 11.2021
Cashier
Chick-fil-A
08.2019 - 09.2020
Lead Sales Associate
Dollar General
05.2019 - 08.2019
Front of House
Java Primo
03.2019 - 05.2019
Quality Inspector
JeVac Machines
09.2014 - 10.2016
Cashier
Dairy Queen
08.2012 - 07.2017
Diploma -
Magnolia High School