Monique Lowery
Newark,NJ
Summary
Forward-thinking Specialist bringing over 10 years of expertise in communications and data entry. Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes, and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.
Overview
10
10
years of professional experience
Work History
Operations Associate
Peoples Preparatory Charter School
02.2023 - Current
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
- Collaborated with other departments to establish smooth implementation of operational processes and procedures.
- Followed shipping and receiving procedures for goods and materials.
- Completed daily logs for management review.
- Volunteered to help with special projects of varying degrees of complexity.
Client Service Advisor & Back Office Processing
Gucci Americas
07.2019 - 02.2023
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Direct Client Advisor Lead
Tiffany & Company
07.2016 - 06.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
- Trained staff on operating procedures and company services.
Administrative Assistant
RAS Citron Law Firm
01.2014 - 07.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Managed filing system, entered data and completed other clerical tasks.
Education
High School Diploma -
Irvington High School
Irvington, NJSkills
- Verbal and Written Communication
- Computer Skills
- Reliable and Trustworthy
- Experience in Leadership
- Inventory Coordination
- Planning and Organizing
- Critical Thinking
- Team Building
- Data Management
Timeline
Operations Associate
Peoples Preparatory Charter School
02.2023 - Current
Client Service Advisor & Back Office Processing
Gucci Americas
07.2019 - 02.2023
Direct Client Advisor Lead
Tiffany & Company
07.2016 - 06.2019
Administrative Assistant
RAS Citron Law Firm
01.2014 - 07.2016
High School Diploma -
Irvington High School
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