Monique L Parrott
Kyle,TX
Summary
Over sixteen years, I have had first hands experience as a sales Consultant, and Frontline Management, and Customer Service. Accomplished hands-on Customer Service in the Retail Industry. Extensive achievement in the ability to deal with customers one on one, and training how to deal with intensive situations. Primary strengths include a motivated self-starter with excellent oral communication skills. Ability to originate a plan of action or task to answer and solve many unusual problems and showing customers that the product has value. A high degree of personal and professional dedication. Computer literate with knowledge of several computer software such as (Microsoft Word, Excel, Word Processor and Word Database).
Overview
24
24
years of professional experience
Work History
Assistant Manager
Pep Boys
09.2023 - 05.2025
- Customer service
- Sales and understanding profit and loss reports
- Inventory audits.
- Managing staff and coaching and development new and current auto technicians
Class A CDL driver
Ruan Transport
06.2022 - 09.2023
- Commercial Drive License Route driver
- Customer service
- Pre trip and post trip on commercial vehicles
- Deliver food to large and small commercial restaurants.
- Manage safety of work environment and driving safe on roads following DOT regulations
Class A CDL driver
J.B Hunt Transport
02.2020 - 06.2022
- Commercial Drive License Route driver
- Customer service
- Pre trip and post trip on commercial vehicles
- Deliver food to large and small commercial restaurants.
- Manage safety of work environment and driving safe on roads following DOT regulations
Route Delivery Driver
Performance Food Group
05.2017 - 02.2020
- Commercial Drive License Route driver
- Customer service
- Pre trip and post trip on commercial vehicles
- Deliver food to large and small commercial restaurants.
- Manage safety of work environment and driving safe on roads following DOT regulations
Assistant Manager
Mr. Tire
10.2015 - 04.2017
- Sales on Tires and service work on Automobiles
- Customer Service
- Inventory
- Overseeing day to day operations
- Supervising up to 10 employees
General Manager
Aarons Sales and Lease
03.2011 - 09.2015
- Manage customer accounts past due 3-60 days
- Supervise 15-20 employees in my department
- Overseeing day to day operations
- Customer Service and deliver product
- Money management
Account Manager
Rent a Center
11.2010 - 02.2011
- Manage customer accounts past due 3-60 days.
- Supervise 15 to 20 employees in my department.
- Customer Service and deliver product.
- Overseeing day to day operations
- Money management
Customer Sales Manager
Advantage Rent A Car
10.2009 - 11.2010
- Coached and developed 15 to 20 employees on front line counter sales
- Delivered customer service to rental car customers
- Overseen day to day operations using DOS system
- Controlled and managed fleet-maintained services and purchases
- Safety trainer on handling poison chemicals
- Bookkeeping and Payroll
- Computer Skills: Windows, WordPerfect, PowerPoint, Word, West-law, Lexis-Nexus, Lotus Notes and Excel
Store Manager
Advance America
06.2009 - 10.2009
- Manage customer accounts past due 3-60 days
- Customer Service
- Overseeing day to day operations
- Bookkeeping and Payroll
- Serviced payday loans and sales
- Computer Skills: Windows, WordPerfect, PowerPoint, Word, West-law, Lexis-Nexus, Lotus Notes and Excel
Collection Manager
Drive time
11.2008 - 06.2009
- Manage customer accounts past due 3-60 days.
- Supervise 5 to 6 employees in my department.
- Customer Service
- Overseeing day to day operations
- Demonstrated continuous effort to improve operations, decrease turnaround times, streamline work processes, and worked cooperatively and jointly to provide quality seamless customer service.
- Computer Skills: Windows, WordPerfect, PowerPoint, Word, West-law, Lexis-Nexus, Lotus Notes and Excel and Money management
Sales Manager
Rent a Center
08.2007 - 11.2008
- Manage customer accounts past due 3-60 days
- Supervise 5 to 6 employees in my department
- Customer Service and deliver product
- Overseeing day to day operations
- Money management
Professional Auto Sales Consultant
Automax Ford
05.2001 - 08.2007
- Provided customer service during the sale of automobile
- Managed and developed sales team
- Uses Reynolds and Reynolds application system to maintain customer account services
- Overseen front line sales team
- Computer Skills: Windows, WordPerfect, PowerPoint, Word, West-law, Lexis-Nexus, Lotus Notes and Excel
Education
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Transformative Charter Academy
Killeen, TX05.2001
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Team building
- Employee scheduling
- Operations management
- Customer rapport
- Recruiting and interviewing
- Sales strategies
- Customer relationship management (CRM)
- Retail operations management
- Strategic planning
Training
Supervised and instructed subordinates in proper work techniques and procedures. Identified exceptional achievement and recommended special Performance awards. Monitored issues regarding objective accomplishments to Includes morale, discipline, absenteeism, and training quality. Recommend Solutions to upper management regarding team or section deficiencies. Oversaw middle managers in replacement of company objectives and evaluated Results.
Timeline
Assistant Manager
Pep Boys
09.2023 - 05.2025
Class A CDL driver
Ruan Transport
06.2022 - 09.2023
Class A CDL driver
J.B Hunt Transport
02.2020 - 06.2022
Route Delivery Driver
Performance Food Group
05.2017 - 02.2020
Assistant Manager
Mr. Tire
10.2015 - 04.2017
General Manager
Aarons Sales and Lease
03.2011 - 09.2015
Account Manager
Rent a Center
11.2010 - 02.2011
Customer Sales Manager
Advantage Rent A Car
10.2009 - 11.2010
Store Manager
Advance America
06.2009 - 10.2009
Collection Manager
Drive time
11.2008 - 06.2009
Sales Manager
Rent a Center
08.2007 - 11.2008
Professional Auto Sales Consultant
Automax Ford
05.2001 - 08.2007
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Transformative Charter Academy
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