Monique Lucero

Work History

Tina Aries

Burien , WA

2011.11 - Current

Organized different types of activities to enhance physical and intellectual development
Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Assisted with light housekeeping duties as well as running errands.
Assisted children with homework assignments and special projects across different subjects.
Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
Helped children complete homework assignments and school projects.
Transported children to and from school, medical appointments and extra-curricular activities.

Boys And Girls Club Of South San Francisco

South San Francisco, CA

11.2001 - 11.2010

Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Responded to customer requests for products, services, and company information.
Updated account information to maintain customer records.
Applied positive behavior management techniques to enhance social interactions and emotional development.
Offered tutoring and mentoring to school-aged children in need of additional support.
Planned and implemented crafts and other activities to spark interest and enhance development.
Enforced rules and managed behavior through developmentally appropriate discipline.
Took part in sports, games, and movie nights with children.
Worked directly with at-risk or youth offenders to improve life skills.
Assisted youth in developing problem-solving and communication skills to support stress management.
Coordinated youth programs and activities to enhance life quality and self-esteem.
Implemented variety of fun and recreational activities for residents.
Maintained accurate documentation of youth progress in line with reporting requirements.
Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
Wrote reports for family and caregivers, documenting progress, challenges, and therapy milestones.

Mary’s Place

Seattle, WA

11.2015 - 11.2016

Assisted with special events and programs.
Maintained clean, neat, and operational facilities to serve program needs.
Guided troubled individuals to tools and resources necessary for healing.
Provided administrative support to department leads to help organize events and fundraisers.
Completed daily domestic tasks in shelters and group homes to assist people in need.
Proved successful working within tight deadlines and a fast-paced environment.
Cultivated interpersonal skills by building positive relationships with others.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.