Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Monique Lucio

Lubbock,TX

Summary

Dynamic Orthodontics Team Manager at Allington Dental with a proven track record in enhancing client satisfaction and team performance. Skilled in treatment planning and conflict resolution, I successfully implemented feedback mechanisms that elevated service standards. My expertise in patient scheduling and team motivation drives operational excellence and fosters a collaborative environment.

Overview

7
7
years of professional experience

Work History

Orthodontics Team Manager & Treatment Coordinator

Allington Dental
Lubbock & Abilene, TX
08.2023 - Current
  • Implemented customer feedback mechanisms, leading to an improvement in client satisfaction scores.
  • Oversaw the recruitment, onboarding, and training of new team members, ensuring a quick adaptation to company standards.
  • Provided regular reports to senior management on team performance, challenges, and strategic recommendations.
  • Set goals for performance and deadlines to comply with company plans and vision.
  • Ensured compliance with company policies and industry regulations, mitigating risk and maintaining integrity.
  • Motivated team members to consistently achieve or exceed performance expectations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Performed administrative duties such as filing insurance claims forms or preparing
  • Participated in meetings focused on improving customer service standards throughout the organization.
  • Created customized treatment plans for patients based on individual needs.
  • Conducted financial counseling sessions for new and existing patients.
  • Assisted in developing policies, procedures, and protocols related to patient care activities.
  • Ensured compliance with HIPAA regulations as well as other applicable laws
  • Provided support to clinical staff with insurance verification and authorization processes.
  • Tracked patient progress and updated records accordingly.
  • Resolved any issues related to payment discrepancies or denials in a timely manner.
  • Managed patient scheduling, appointment reminders, and follow-up calls.
  • Assisted dentist in helping patients determine optimal treatment options.
  • Conducted financial consultations with patient and set up payment plans.
  • Held interviews with patients to hear concerns, gather health history and understand objectives.
  • Provided support to clinical staff by setting appointments, ordering supplies and managing patient records.
  • Assisted in resolving customer complaints in a professional manner while adhering to company standards.
  • Conducted regular meetings with team members to discuss performance goals and objectives.
  • Managed the daily operations of an orthodontic practice, including staff scheduling, budgeting, accounting, marketing and customer service.
  • Tracked expenses associated with running an orthodontic practice.
  • Advised patients on payment options available for their treatment plans.
  • Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
  • Developed promotional programs to attract new patients.
  • Maintained inventory of all materials used within the clinic setting.
  • Provided patient education regarding oral hygiene and post-treatment care instructions.
  • Organized patient records and kept track of treatment plans.
  • Performed chairside duties including preparation of trays and passing instruments to the doctor during procedures.
  • Scheduled appointments for patients based on availability of doctors' time slots.
  • Maintained sterilization of instruments according to OSHA standards.
  • Greeted patients upon arrival in a friendly manner and ensured comfort throughout their visit.
  • Maintained confidentiality of patient information at all times according to HIPAA regulations.
  • Ordered supplies for the office as needed.
  • Answered phones promptly and handled inquiries from potential clients professionally.
  • Protected patients by sterilizing instruments and equipment between every consultation.
  • Facilitated communication between the orthodontist and patients regarding treatment progress.
  • Educated patients on oral hygiene strategies related to orthodontic care.

Recruiter Specialist

Group NB
Lubbock, TX
11.2021 - 06.2022
  • Assisted with recruiting functions by placing employment ads and reviewing job applications.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Communicated duties, compensation, benefits and working conditions to potential candidates, enabling solid understanding of job expectations.
  • Contacted job applicants to inform of application status.
  • Reviewed referral candidates and contacted qualified individuals to request applications.
  • Built and leveraged professional network connections which provided continuous and relevant applicant sources across diverse industries and experience levels.
  • Brought in well-qualified, multifaced job candidates to fill open positions.
  • Updated employee records for hiring, terminations, transfers and promotions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
  • Received, filed and processed paperwork and documents for on-boarding employees.

Sales Manager

Buddy's Home Furnishings
Lubbock, TX
06.2020 - 04.2021
  • Accountable for meeting company objectives; maintain company quality standards and adhering to company policies.
  • Acquire and maintain customers.
  • Implement sales and marketing programs
  • Manage inventory and cash assets, make sure merchandise is in good shape and priced correctly.
  • Reconcile daily transactions and deposits, and prepare daily work schedules, delivery schedules, assign tasks, and enforce company policy.
  • Maintain detailed records of financial services transaction.
  • Assist with delivering merchandise when needed.
  • Close rental agreements.
  • Opening and closing store procedures.
  • Maintaining store appearance, filling holes with merchandise, making 90 day idle merchandise a priority, and always staying on top of merchandise coming and going.
  • Receiving PO order's through out the day.
  • Multi-tasking every day duties while answering phones, taking payments, welcoming customer's, and dealing with irate customer's.

Area Sales Manager

Premium Retail Services
Lubbock, TX
08.2018 - 05.2020
  • Oversaw daily staffing needs and handled scheduling for all employees of the store
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers
  • Recruited, interviewed and hired talented people offering experience and key selling capabilities to company
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy
  • Trained and coached 7 sales associates for 3 store locations
  • Planned and executed in-store promotional events to increase customer engagement and sales revenues
  • Implemented ongoing staff development to help employees achieve better growth potential
  • Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices
  • Reviewed all store policies and made changes as needed to streamline operations and increase productivity
  • Achieved sales goals and business objectives by motivating staff and promoting cellular products
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel

Education

Some College (No Degree) - Pre-Law

Lubbock Christian University
Lubbock, TX

Skills

  • Treatment planning
  • Insurance verification
  • Regulatory compliance
  • Customer service
  • Conflict resolution
  • Orthodontic referral tracking
  • Orthodontic appointment confirmation
  • Chart updating
  • Orthodontic patient scheduling
  • Orthodontic consultations
  • Orthodontic continuing education
  • Orthodontic instrument sterilization
  • Orthodontic emergencies
  • Orthodontic patient follow-up
  • Financial counseling
  • Inventory management
  • Financial arrangements
  • Appointment scheduling
  • Follow-up skills
  • Insurance processing
  • Chairside assisting
  • Billing procedures
  • Time management abilities
  • Patient flow management
  • Employee training
  • Performance evaluation
  • Budget planning
  • Scheduling coordination
  • Patient care
  • Office meetings
  • Patient relations
  • Motivational skills
  • Attention to detail
  • Problem identification
  • Continuous improvement
  • Goal setting
  • Clinical care oversight
  • Patient education
  • Supply ordering
  • Payroll administration
  • Collections management
  • Appointment confirmation
  • Performance evaluations
  • Expense tracking
  • Office management
  • Self motivation
  • Multitasking
  • Excellent communication
  • Insurance billing
  • Professional demeanor
  • CPR and BLS certification

Languages

Spanish
Professional

Timeline

Orthodontics Team Manager & Treatment Coordinator

Allington Dental
08.2023 - Current

Recruiter Specialist

Group NB
11.2021 - 06.2022

Sales Manager

Buddy's Home Furnishings
06.2020 - 04.2021

Area Sales Manager

Premium Retail Services
08.2018 - 05.2020

Some College (No Degree) - Pre-Law

Lubbock Christian University

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Monique Lucio