Summary
Overview
Work History
Education
Skills
Timeline
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Monique Luckey

Cincinnati,OH

Summary

Experienced administrative professional with a solid background in office management, patient access operations, and market analytics. Proven track record of providing exceptional customer service, ensuring HIPAA compliance, and offering strong decision-making skills in fast-paced environments.

Overview

21
21
years of professional experience

Work History

Patient Access Specialist One

BrightView
03.2023 - 03.2025
  • Managed high call volume for 90 offices across seven states while maintaining a professional demeanor, ensuring accurate communication of information.
  • Facilitated patient registration and scheduling processes, ensuring accurate data entry while maintaining patient confidentiality by adhering to HIPAA guidelines and outpatient clinic policies.
  • Handled sensitive situations involving distressed patients with empathy, maintaining professionalism throughout interactions.

Rehabilitation Administrative Assistant

Select Rehabilitation
02.2016 - 02.2023
  • Provided excellent customer service for ten therapists at two long-term care facilities, including approximately 20 daily calls, weekly insurance updates, audit requests and biweekly appeals for skilled therapy treatment extensions.
  • Successfully trained three replacement assistants; supported two additional contracted rehabilitation locations as needed.
  • Facilitated daily cross-departmental communication with medical staff, social services, patients, families and site administrators on behalf of the therapy department.
  • Managed appointment scheduling, benefits approval and monthly billing for outpatient (OP) services. Verified Part B/OP insurance information, then requested visit extensions for Part B services. Streamlined record-keeping processes for OP financials, admissions and discharge from treatment.
  • Coordinated office supply inventory management and addressed IT issues with tech support.

Market Analytics Specialist

ENGIE Insight
10.2012 - 10.2015
  • As part of a national team of 15 subject matter experts, trained new analysts to successfully recoup client fees lost through late payments and charge errors to utility vendors and government agencies.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Generated continued cost savings through monitoring usage patterns for four vendor accounts, then advising clients of best practices to reduce future costs and regulate existing utility resources at site locations.

Accounts Payable Assistant

Towne Properties
10.2003 - 09.2011
  • Successfully transitioned from processing vendor invoices for a condo portfolio of 50 properties to a mixed apartment/condo portfolio of over 80 properties.
  • Entered a weekly average of 500 invoices, credit memos and expense reports requiring payment from 40% of the company's property management offices and the Corporate Office.
  • Issued disbursements to vendors via check or electronic transfers twice weekly.
  • Reduced payment errors by maintaining accurate vendor records for over 350 vendor contracts and reconciling accounts regularly.

Education

Bachelor of Liberal Arts - Concentration in Occupational Therapy

Xavier University
Cincinnati

Skills

  • Documentation management
  • Strong written and verbal communication
  • EMR data management
  • Health insurance verification expertise
  • Customer and Client Relations
  • Microsoft Excel
  • Expert problem solving
  • Subject Matter Expert (SME)

Timeline

Patient Access Specialist One

BrightView
03.2023 - 03.2025

Rehabilitation Administrative Assistant

Select Rehabilitation
02.2016 - 02.2023

Market Analytics Specialist

ENGIE Insight
10.2012 - 10.2015

Accounts Payable Assistant

Towne Properties
10.2003 - 09.2011

Bachelor of Liberal Arts - Concentration in Occupational Therapy

Xavier University

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