Summary
Overview
Work History
Education
Skills
Timeline
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Monique Lugo

Rochester,WA

Summary

Dynamic leader with a proven track record at Safeway, enhancing customer satisfaction and driving revenue through strategic inventory management and service improvements. Skilled in operational efficiency and team development, I excel in problem-solving and Microsoft Office, consistently exceeding sales targets. My approach fosters high employee satisfaction and operational excellence.

Overview

15
15
years of professional experience

Work History

General Merchandise Manager

Safeway
07.2022 - Current
  • Enhanced customer satisfaction by ensuring a well-stocked and organized sales floor, promptly addressing concerns, and providing exceptional service.
  • Spearheaded seasonal promotions and markdowns to drive revenue while maintaining desired inventory levels.
  • Facilitated cross-functional collaboration between departments to achieve shared goals related to store performance and customer satisfaction.
  • Reduced inventory shrinkage through meticulous tracking, frequent audits, and staff training on loss prevention techniques.

Assistant Branch Manager

Alaska USA FCU
06.2016 - 06.2021
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
  • Demonstrated knowledge of branch financial products, loans and lines of credit.
  • Led monthly team meetings focusing on progress updates, goal-setting sessions, best practices sharing and collaborative problemsolving.

General Manager

Shishkaberry's
04.2009 - 07.2019
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.

Person in Charge

Safeway
03.2014 - 06.2017
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.

Education

Retail Management Certificate -

Highline College
Seattle, WA
01.2025

Skills

  • Service Improvements
  • Product Assortment
  • Operational Efficiency
  • Inventory Management
  • Customer Service
  • Problem-Solving
  • Self Motivation
  • Cash handling expertise
  • Proficient in Microsoft Office
  • Team Development

Timeline

General Merchandise Manager

Safeway
07.2022 - Current

Assistant Branch Manager

Alaska USA FCU
06.2016 - 06.2021

Person in Charge

Safeway
03.2014 - 06.2017

General Manager

Shishkaberry's
04.2009 - 07.2019

Retail Management Certificate -

Highline College

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Monique Lugo