Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Monique Machuca

Las Vegas

Summary

Customer-focused Beverage Manager with 15+ years of experience in the hospitality and food industry. Excellent management and organizational skills with the ability to handle beverage costs and pricing duties. Skilled at supervising and leading a team of 200+ to provide customers with a stellar experience.

Professional hospitality leader prepared for role with focus on elevating guest experiences and driving operational excellence. Proven track record in managing and training staff, ensuring compliance with safety and quality standards. Strong emphasis on teamwork and adaptability, ensuring seamless service in dynamic environment. Skilled in inventory management, customer relations, and conflict resolution, consistently delivering results and exceeding expectations.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Mini Bar Supervisor

MGM Grand Casino
08.2021 - Current
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Tracked sales data regularly to identify popular products or trends that could inform future menu offerings or marketing efforts.
  • Improved team morale by providing ongoing support and training.

Food and Beverage Operations Manager

SLS Las Vegas
08.2014 - 06.2020
  • Identified customer needs to respond proactively to all concerns, boosting customer satisfaction scores.
  • Integrated personnel to maximize efficiency and maintain low employee turnover rate.
  • Trained, supervised and motivated 200+ employees to enhance customer service and encourage repeat business.
  • Performed various office duties, including coordinating employee schedules, payroll, new hire training and calling for equipment service repairs.
  • Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
  • Maintained highest standards for beverage quality and service.
  • Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
  • Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.

Cocktail Lounge Server

Cosmopolitan Las Vegas
08.2010 - 08.2014
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Checked identification to enforce age regulations for alcoholic beverages
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Kept tables clean and ready for next guests.
  • Assisted with bartending duties during high-volume shifts.
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.

Cocktail Server

Planet Hollywood Las Vegas
02.2004 - 10.2010
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Communicated with guests to record orders and assess needs.
  • Served alcoholic and non-alcoholic beverages in bar environment
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Education

High School Diploma -

Eldorado High School
Las Vegas, NV
5 1999

Skills

  • Operational protocols
  • Training programs
  • Food safety protocol
  • Food and Beverage service operations
  • Workflow planning
  • Strategic Planning
  • Scheduling
  • Recruitment
  • Safe food handling

Certification

  • ServSafe Training - Manager Health card
  • TAM card certified

Timeline

Mini Bar Supervisor

MGM Grand Casino
08.2021 - Current

Food and Beverage Operations Manager

SLS Las Vegas
08.2014 - 06.2020

Cocktail Lounge Server

Cosmopolitan Las Vegas
08.2010 - 08.2014

Cocktail Server

Planet Hollywood Las Vegas
02.2004 - 10.2010

High School Diploma -

Eldorado High School

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Monique Machuca