Monique Mack
Brooklyn,NY
Summary
Results-driven Enrollment Specialist with extensive experience at Optimum Choice Services, recognized for expertise in Conflict Resolution and Data Interpretation. Successfully led a team at BeBe Stores Inc to exceed sales targets while maintaining exceptional standards of accuracy, achieving 99% precision in data handling at Next Level Investigations LLC. Proven ability in effective communication and strategic development, significantly improving operational efficiency and client satisfaction.
Overview
18
18
years of professional experience
Work History
Enrollment Specialist
Optimum Choice Services
Brooklyn, NY
10.2024 - Current
- Conduct intake assessments and gather relevant information from clients to determine their eligibility for services.
Assist clients in completing enrollment paperwork and obtaining the necessary documentation for service eligibility.
Ensure all client data is accurately recorded and processed in compliance with agency guidelines.
- Development of Initial Service Plans: Collaborate with clients, families, and multidisciplinary teams to create an initial service plan tailored to the client’s unique needs and goals.
Assess the client’s current resources, challenges, and needs in order to develop appropriate service plans.
Provide recommendations for additional services or resources that may be beneficial to the client’s overall care plan.
Federal Contractor Background Investigator
Next Level Investigations LLC
, USA
07.2018 - 06.2023
- Managed sensitive data with top-tier security protocols
- Ensured data integrity during high-stakes background checks
- Streamlined data verification to enhance report accuracy
- Cut report generation time by 25% through process optimization
- Maintained 99% accuracy in complex data handling and reporting
Law Intern
Claudio & Associates
Queens, USA
09.2016 - 05.2017
- Conducted in-depth legal research
- Worked in synergy with seasoned attorneys
- Played a pivotal role in successful case outcomes
- Analyzed legal documents, enhancing case preparation efficiency
Store Manager
BeBe Stores Inc
New York, USA
10.2006 - 09.2015
- Led a high-performing team, consistently surpassing sales targets
- Implemented innovative loss prevention strategies, recognized for exceptional theft deterrence
- Managed budget with strict adherence, enhancing operational efficiency
- Fostered staff development through regular, constructive feedback, supporting team growth
- Cultivated a team-oriented environment that improved staff retention
- Enhanced team skills by implementing a comprehensive training program, leading to improved service
Education
Bachelor of Science (B.S.) - Criminal Justice
John Jay College of Criminal Justice
New York, NY08.2017
Associates of Applied Science A.A.S - Computer Science
Borough of Manhattan Community College
New York, NYSkills
- Conflict Resolution
- Effective Communication
- Data Interpretation
- Risk Assessment
- Strategic Development
- Quality Management
Phone
347-403-3339, tel
Timeline
Enrollment Specialist
Optimum Choice Services
10.2024 - Current
Federal Contractor Background Investigator
Next Level Investigations LLC
07.2018 - 06.2023
Law Intern
Claudio & Associates
09.2016 - 05.2017
Store Manager
BeBe Stores Inc
10.2006 - 09.2015
Bachelor of Science (B.S.) - Criminal Justice
John Jay College of Criminal Justice
Associates of Applied Science A.A.S - Computer Science
Borough of Manhattan Community College
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