Monique Mackey

District Retail Specialist at the United States Postal Service plays a pivotal role in enhancing retail operations and customer service across all Post Offices within Santa Ana district. This position involves a combination of oversight, training, and strategic support to ensure that USPS retail locations operate efficiently and meet performance standards.

Key Responsibilities

• Training & Development: Conducting training sessions for retail associates to ensure they are well-versed in USPS products, services, and customer service protocols. This includes both classroom instruction and on-the-job training.

• Performance Monitoring: Assessing the performance of retail associates through customer feedback, sales metrics, and compliance with USPS standards. Providing constructive feedback and support to improve performance.

• Operational Support: Assisting in the implementation of new retail initiatives and technologies, ensuring smooth transitions and effective adoption at the district level.

• Customer Experience Enhancement: Collaborating with local Post Offices to address customer concerns and implement strategies to improve customer satisfaction and retention.

• Event Coordination: Organizing and overseeing retail events, such as stamp dedications and promotional activities, to engage the community and promote USPS services.

Supervisor, Retail Operations plays a critical role in managing the day-to-day operations of a United States Postal Service retail unit.

Key Responsibilities

• Staff Supervision: Oversee and coordinate the activities of retail clerks and support staff. This includes scheduling, training, evaluating performance, and enforcing USPS policies.

• Customer Service: Ensure customers receive efficient and courteous service. Handle complaints or issues that arise at the retail counter.

• Retail Operations: Manage retail transactions, oversee stamp and product inventory, and ensure compliance with USPS sales and service standards.

• Financial Accountability: Reconcile daily financial transactions, manage cash and credit processes, and prepare reports.

• Compliance: Ensure all retail operations comply with USPS rules and federal regulations, including safety standards and loss prevention.

Mail Carrier, is a vital role within the United States Postal Service, responsible for delivering and collecting mail and packages along designated routes. This position requires a combination of physical endurance, attention to detail, and customer service skills.

Key Responsibilities

• Sorting and Preparing Mail: Organize and prepare mail for delivery by sorting it according to the delivery sequence.

• Delivering Mail and Packages: Transport and deliver letters, documents, and parcels to homes and businesses, either on foot or by vehicle, depending on the route.

• Collecting Outgoing Mail: Collect outgoing mail from customers along the route and ensure it is properly processed.

• Customer Interaction: Provide customer service by answering questions, selling postal products like stamps and money orders, and addressing any concerns.

• Handling Special Mail: Obtain signatures for registered, certified, and insured mail to ensure secure delivery.

Mail Carrier Assistant, is responsible for delivering and collecting mail and packages along designated routes. This position requires a combination of physical endurance, attention to detail, and customer service skills.

Key Responsibilities

• Sorting and Preparing Mail: Organize and prepare mail for delivery by sorting it according to the delivery sequence.

• Delivering Mail and Packages: Transport and deliver letters, documents, and parcels to homes and businesses, either on foot or by vehicle, depending on the route.

• Collecting Outgoing Mail: Collect outgoing mail from customers along the route and ensure it is properly processed.

• Customer Interaction: Provide customer service by answering questions, selling postal products like stamps and money orders, and addressing any concerns.

• Handling Special Mail: Obtain signatures for registered, certified, and insured mail to ensure secure delivery.

• Physical Stamina: Ability to walk long distances and carry heavy mail sacks or parcels, sometimes up to 70 pounds.

• Organizational Skills: Efficiently sort and deliver mail in a timely manner.

• Customer Service: Interact professionally with the public and address inquiries or concerns.

• Attention to Detail: Ensure accurate delivery and collection of mail and packages.

Mail Handler plays a key role in the mail processing system.

Key Responsibilities

• Loading and unloading mail from trucks and containers.

• Sorting and moving mail by hand, using machinery or conveyor belts.

• Organizing bulk mail and preparing it for distribution.

• Ensuring the smooth flow of mail through processing and distribution centers.

Finance Assistant at United Way supports the organization’s financial operations, ensuring accurate processing of transactions, maintaining financial records, and assisting with reporting and compliance. The role is crucial for maintaining the financial integrity of the nonprofit organization.

Key Responsibilities

• Accounts Payable & Receivable: Processing vendor invoices, preparing checks or electronic payments, and managing customer billing and payments.

• Bank Reconciliations: Preparing monthly bank reconciliations and processing daily bank deposits.

• Grant Management: Assisting in the accounting for federal, state, and local funding, including reimbursement-based grants.

• Financial Reporting: Preparing reports for funders and ensuring accurate financial records.

• Campaign Support: Assisting in the processing of workplace campaigns and verifying cash and checks for deposit.

Clerk I provides administrative support, regarding community and cultural resources.

Key Responsibilities

• Administrative Support: Assisting with general office duties such as answering phones, scheduling meetings, and maintaining files.

• Data Entry: Inputting and managing data related to community programs, events, or cultural initiatives.

• Document Preparation: Assisting in the preparation of reports, newsletters, or promotional materials for community and cultural events.

Office Manager oversees daily administrative operations, ensuring the workplace runs smoothly and efficiently. The role as manager is responsible for coordinating office procedures, managing staff, maintaining records, and supporting company executives.

Key Responsibilities

• Supervise and coordinate administrative staff and office activities

• Maintain office systems, including data management and filing

• Organize meetings and manage schedules/calendars

• Manage office budgets and expenses

• Order and maintain office supplies and equipment

• Handle incoming/outgoing correspondence

• Ensure compliance with company policies and administrative regulations

• Maintain employee records

• Liaise with vendors, service providers, and building management

Data Collector is responsible for gathering, verifying, and organizing data from various sources to support research, analysis, and decision-making processes.

Key Responsibilities

• Data Acquisition: Collect data through methods such as surveys, interviews, field observations, and digital analytics platforms.

• Data Entry and Organization: Input and structure data into databases or spreadsheets, ensuring accuracy and consistency.

• Data Verification: Validate and clean collected data to eliminate errors and ensure reliability.

• Reporting: Prepare and present reports summarizing data findings, trends, and insights to stakeholders.

• Collaboration: Work with data analysts and other team members to interpret data and inform business strategies.

• Compliance: Adhere to ethical guidelines and data protection regulations during data collection and handling.