Hi, I’m
MONIQUE MADRID
Menifee,CA
Summary
A highly qualified and experienced Planner and Coordinator with an extensive background in project planning and coordination. Experience in delivering exceptional customer service in a high-level call volume environment. Recognized for successfully developing and delivering various projects while utilizing a results-oriented approach. Strategic thinker combined with excellent problem solving, organizational, and communication skills, and an ability to achieve results while building relationships at all levels in the organization.
Overview
23
years of professional experience
1
Certification
Work History
Kaiser Permanente
Scheduling Specialist
05.2008 - Current
Job overview
- Provide exceptional customer service remotely to our members by assisting them with appointments, and complex correspondence between departments.
- Demonstrate and utilize critical thinking, organizational, and time management skills on a daily basis to ensure all members’ needs are met and medical information is accurate.
- Use acquired problem solving skills when handling escalated calls in an effective and courteous manner, providing solutions as quickly as possible.
- Corroborate administrative tasks using Microsoft Teams, payroll software, Microsoft Outlook, and Excel.
- As a Labor/Management co-lead, designed projects that advance the department toward overall goals on attendance, safety, and morale while promoting union objectives, values, and goals.
- Established rapport with callers to build loyalty and support retention goals.
American Red Cross
Production and Planning Coordinator
05.2005 - 10.2007
Job overview
- Applied research and superb communication skills to plan, arrange, and organize blood drive events.
- Proposed new ideas to improve the event planning and implementation process.
- Excelled in managing daily office functions by developing and maintaining effective, sound, and healthy communication with a wide range of people at various levels within the organization.
- Used tools like Excel and calendar management software to keep organized.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Gathered and organized materials to support operations.
Southland Fence Company
Office Management Specialist
08.2000 - 04.2005
Job overview
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Contacted outside vendors for ordering and pricing materials.
- Recommended organizational adjustments to efficiently and effectively accomplish assigned objectives.
Education
University of PhoenixOntario
Bachelor of Science from Human Services
05.2020
Skills
- Strong work ethic; highly reliable, enthusiastic, positive, and hardworking
- Ability to respond to multiple tasks while balancing competing demands
- Self-motivated, consistent, resilient, and dedicated
- Superior analytical and decision-making skills
- Excellent organizational and time management skills
- Self-aware and seeks out opportunities for personal and professional development
Hobbies
- Volunteer Work
- Traveling
Certification
Medical Terminology
Timeline
Scheduling Specialist
Kaiser Permanente
05.2008 - Current
Production and Planning Coordinator
American Red Cross
05.2005 - 10.2007
Office Management Specialist
Southland Fence Company
08.2000 - 04.2005
University of Phoenix
Bachelor of Science from Human Services
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