Monique Marquez
Valencia,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Communication skills, adeptness in handling challenging customer interactions, and leveraging technology to efficiently meet customer needs. Committed to maintaining high standards of service excellence while working remotely in a virtual call center setting.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Damazon LLC
Remote
10.2022 - 01.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered inbound calls, chats and emails to facilitate customer service.
Retail Customer Service Representative
Style code
West Hills, CA
08.2018 - 08.2021
- Provided excellent customer service by anticipating customer needs and responding promptly to inquiries.
- Accurately respond to inbound and outbound phone calls. Active listening and extensive knowledge to solve customers inquires.
- Utilized strong time management and organizational skills to ensure smooth and seamless operation
- Operate cash register, scanners, and computer to itemize and total customer purchases; collect payments and make change for cash transactions and balance drawer at the end of each shift.
- Followed company leadership and policies in resolving customer complaints with clarity and positivity.
Education
Bachelor of Arts - Sociology
California State University, Northridge
Northridge, CA05-2020
Skills
- Problem- Solving Skills
- Strong communication
- Goal-Oriented
- Multitasking
- Interpersonal Skills
- Analytical Abilities
Timeline
Customer Service Representative
Damazon LLC
10.2022 - 01.2024
Retail Customer Service Representative
Style code
08.2018 - 08.2021
Bachelor of Arts - Sociology
California State University, Northridge
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