MONIQUE MARROW
New York
Summary
Dynamic General Manager with proven success at Amazon, excelling in logistics operations and team leadership. Expert in payroll administration and inventory control, driving efficiency and quality assurance. Adept at staff training and fostering strong customer relationships, consistently achieving operational excellence and enhancing team morale.
Overview
32
32
years of professional experience
Work History
General Manager
Amazon/DSP Quality Touchpoint
New Jersey/New York
10.2021 - 03.2025
- Coordinating the delivery packages, by assigning routes
- Monitoring deliveries
- Ensuring timely shipments, doing multiple waves per day, for last mile deliveries
- Strong organizational and communication skills, Logistic Software (Cortex) GPS Tracking system, Neydradame and Mentor
- Problem solving, Data Management, Technical Skill & Adaptability
- Score card incentive, Safety, Quality, Work hour Compliance with Fantastic and Fantastic Plus weekly results
- Interviewing, Onboarding, Orientation, monthly One on one with staff, everyday/Weekly coaching
- Scheduling, ADP Payroll, Weekly Leadership meetings
- Managing all Departments
- Fleet of 40 plus vans
- Team Leads
- Drivers
- Human Resource
- Keeping all equipment and Inventory up to date
Operational Manager
BOND
New York
01.2014 - 01.2019
- Managed multiple facilities in state and traveling state to state, teams of 20 plus employees for each location
- Over various teams, Customer Service, Handwriting, Account Management
- Hiring, Training Lead staff Members, Daily Stand ups, Develop SOP's, Record Quality Assurance, Payroll and Scheduling, Work on OPEX, keeping expenses down and Gross Margins up. Weekly, Monthly, and Yearly Production reports. Train Employees for Growth, Strong Morale presence (team involvement, Quarterly and Yearly reviews
- Strong relations with Vendors for Machine Equipment, Paper Supply and daily orders. Strong 1 on 1 relationship with clients
Delivery Courier
PCF Newspaper
New York
10.1992 - 2013
- Various locations, Delivered New York Times, Daily News, Wall Street Journal, and Koren Newspaper 7 days a week overnight, Wall Street area, West side of Manhattan, Garment District
Assistant Manager
The Bagelry
New York
01.2010 - 01.2012
- Open store, Performed inventory, and stored supplies, prepared weekly schedules
- Prep coffee and food
- Cashier work, clean store
Carpenters Assistant
Nontraditional Employment for Women
New York
01.2005 - 01.2010
- Prepare tools for students to work with
- Help students with daily assignments and test
- Train students to lift and carry up to 65 lbs.
Assistant Manager
Mrs. Fields
New York
01.1994 - 01.2000
- Open and close store
- Prepare cookie/brownie mix
- Scheduling
- Bank deposits
- Inventory
Education
Bachelors' - Business
Metropolitan College of New York
New York, NY08.2013
Computer Certificate - Microsoft Applications (Word, Excel, and PowerPoint), Accounting 1, QuickBooks, and Peachtree
ACE Computer
New York, NY01.2010
Pre-Apprenticeship Training Program - Carpentry, Tool Identification and Usage, Blueprint Reading, Trades Mathematics, Construction Terminology, Health and Safety Standards, Strength Training, Environmental Terminology and Concepts, Basic Building Science, Basic Electricity, and Photovoltaic Basics
Nontraditional Employment for Women
New York, NY01.2005
High School Diploma -
Immaculata High School
New York, NY01.1988
Skills
- Logistics operations management
- Team leadership
- Payroll administration
- Scheduling coordination
- Inventory control
- Quality assurance
- Customer service
- Staff training
- Carpentry skills
- Construction tools proficiency
- Microsoft Office suite
- QuickBooks expertise
- Peachtree software
Additional Information - Volunteer Experience
- ACTION DAY CARE, Teacher's Aide, Participated and led physical fitness lessons with 4 year old children, Assisted with student's conflict resolution
- JENNIE'S GARDEN, Volunteer, Painted to beautify and protect the property, Performed basic Landscaping such as mulching
Timeline
General Manager
Amazon/DSP Quality Touchpoint
10.2021 - 03.2025
Operational Manager
BOND
01.2014 - 01.2019
Assistant Manager
The Bagelry
01.2010 - 01.2012
Carpenters Assistant
Nontraditional Employment for Women
01.2005 - 01.2010
Assistant Manager
Mrs. Fields
01.1994 - 01.2000
Delivery Courier
PCF Newspaper
10.1992 - 2013
Bachelors' - Business
Metropolitan College of New York
Computer Certificate - Microsoft Applications (Word, Excel, and PowerPoint), Accounting 1, QuickBooks, and Peachtree
ACE Computer
Pre-Apprenticeship Training Program - Carpentry, Tool Identification and Usage, Blueprint Reading, Trades Mathematics, Construction Terminology, Health and Safety Standards, Strength Training, Environmental Terminology and Concepts, Basic Building Science, Basic Electricity, and Photovoltaic Basics
Nontraditional Employment for Women
High School Diploma -
Immaculata High School