Monique Martinez
Tracy,CA
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and multitask. Energetic, strong leader, problem solver, team player, organized and coachable.
Overview
14
14
years of professional experience
Work History
Accounts Manager
Labor Max Staffing Agency
01.2022 - Current
- Managed payroll operations for team of 50-75 employees.
- Generated financial and operational reports to assist management with business strategy.
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Collaborated with sales teams to identify new opportunities, driving revenue growth.
- Increased account profitability by identifying areas for cost reduction without sacrificing quality or service levels.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Store Manager
Public Storage
01.2010 - 12.2021
- Managed daily operations to ensure smooth functioning store, maintaining clean and safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
High School Diploma -
Livermore High School
Livermore, CA06.2007
Skills
- AP and AR management
- Payroll Processing
- Month-end reporting
- Payroll Management
- Inventory Auditing
- Payment Processing
- Payment Collection
- Budget review
- Collections
- Customer Service
- Client Relations
Timeline
Accounts Manager
Labor Max Staffing Agency
01.2022 - Current
Store Manager
Public Storage
01.2010 - 12.2021
High School Diploma -
Livermore High School
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