Monique Martinez
Fontana,USA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Hotel Equities
Rancho Cucamonga, US
05.2023 - 10.2024
- Provided information and assistance to enhance guest satisfaction.
- Addressed customer concerns promptly.
- Coordinated activities at the reception area.
- Computed bills, collected payments and made change for guests.
Head Cashier
Lowe's Home Improvement
Ontario, US
06.2022 - 09.2023
- Ensured accuracy of cash drawer balances through systematic daily checks.
- Supervised employees and ensured work quality.
- Address customer grievances promptly.
- Evaluated and recommended improvements to the checkout area layout and cashier workflow to increase efficiency.
- Conducted daily pre- and post-shift employee huddles.
In Home Caregiver
Maxim Healthcare Services
Orange, US
01.2020 - 04.2023
- Cared for disabled children or children with sick or disabled parents.
- Provided support for personal care activities including bathing, dressing, grooming, and oral hygiene.
- Medication management, helping clients move around their homes and transporting them when needed
- Meal preparation, shopping for groceries, park, walks
- Light housekeeping and organization
Education
High school diploma - Science, english
Villa park high
Villa Park, CASkills
- Front desk operations
- Reservation management
- Cash handling
- Customer service
- Payment processing
- Conflict resolution
- Team collaboration
- Time management
- Attention to detail
- Effective communication
- Problem solving
- Guest relations
- Inventory control
- Workflow optimization
- Employee supervision
- Records management
- Information protection
- Multitasking capacity
- Front office support
- Serve guests
- Microsoft office
- Emergency response
- Guest check-in and check-out
- Team building
- Room booking
- Hospitality services
- Goal setting
Certification
- CPR Certification, 11/24, 05/26, Performing emergency procedure to restart breathing when a person's heartbeat has stopped.
- First Aid Certified
Timeline
Front Desk Agent
Hotel Equities
05.2023 - 10.2024
Head Cashier
Lowe's Home Improvement
06.2022 - 09.2023
In Home Caregiver
Maxim Healthcare Services
01.2020 - 04.2023
High school diploma - Science, english
Villa park high
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