Summary
Overview
Work History
Education
Skills
References
Awards
Certificationscourses
References
Timeline
Generic

MONIQUE MASON-HOLLOWAY

East Orange,NJ

Summary

Dedicated customer service professional with a proven track record of delivering exceptional service and fostering positive relationships. Recognized for quick issue resolution and effective problem-solving, contributing to enhanced customer satisfaction and loyalty. Core competencies include strong communication skills and the ability to manage diverse customer needs efficiently. Committed to leveraging expertise in service excellence to drive continuous improvement within the organization.

Overview

26
26
years of professional experience

Work History

CUSTOMER SERVICE CONSULTANT

Verizon
Livingston, NJ
01.2006 - Current
  • Demonstrated strong organizational skills by managing multiple tasks simultaneously under tight deadlines.
  • Developed relationships with customers to ensure repeat business opportunities.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Conducted outbound calls to follow up on pending orders or resolve ongoing issues quickly.
  • Collaborated with colleagues across departments to ensure satisfaction of customer requests.

Client Service Representative

BurrellesLuce
Livingston, NJ
01.1999 - 03.2006
  • Provided accurate information about products and services to customers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries via phone, email, and chat.
  • Developed strong customer relationships to encourage repeat business.
  • Documented customer correspondence in CRM to track requests, problems, and solutions.

Education

BUSINESS MANAGEMENT -

University of Phoenix
Phoenix, Arizona
01.2025

Skills

  • Customer Service
  • Problem Solving
  • Communication
  • Customer Relationship Management (CRM)
  • Conflict Resolution
  • Active Listening
  • Teamwork
  • Account updating
  • Scheduling
  • Complaint resolution
  • CRM software
  • Complaint handling
  • Call center experience

References

References upon request.

Awards

Sales and service awards for outstanding customer support.

Certificationscourses

  • Certified in customer contact and sales.
  • Microsoft Office certification from Verizon Communications.

References

References available upon request.

Timeline

CUSTOMER SERVICE CONSULTANT

Verizon
01.2006 - Current

Client Service Representative

BurrellesLuce
01.1999 - 03.2006

BUSINESS MANAGEMENT -

University of Phoenix

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MONIQUE MASON-HOLLOWAY