Summary
Overview
Work History
Education
Skills
Timeline
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Monique Matthews

Monique Matthews

Washington,DC

Summary

Dedicated and Highly qualified candidate offering more than 9+ /clerical A top-notch and highly motivated leader offering experience in a administrative capacity for the government. Seeking to join a winning team that enables me to use my professional office skills/ talents, coordinate business relations and special projects at a senior management level, utilize my friendly personality and to take my career experiences to a 5-star level. Serves as a primary point of contact for and liaison between management, personnel, clients and vendors. Maintained outstanding written and oral communication skills, Ability to set priorities and meet deadlines, problem resolution abilities, and a high level of confidentiality. Never less, to be the best warrior you will indeed not regret at your organization. Someone that's a conqueror and stands for what she believes in even if it means standing alone because life of adversity's is just another test.

Overview

8
8
years of professional experience

Work History

Administrative Assistant II/Program Analyst

CeleraPro (Department of Homeland Security)
Washington, DC
04.2022 - 01.2023
  • Assist Program Analysts, Building managers, CORS, Work Package (WP) owners in analysis related to financial management, resource management, planning, tracking, and reporting of their control accounts and work packages
  • Such as (BA61, BA54 and BA80)
  • Review IGE, COR certification,220,3025 invoices,
  • RWA, Release of claims, CPAR notes, Scope of work and etc
  • Manage HR links database with importing employees leave
  • Manage access requests to EMCOR or any contractors outside of DHS that will perform any work or visitation to the campus
  • Keep track log daily for any granted/ denied accesses
  • Utilize and operate the Cisco VoIP telephone system; screen calls for the direct report in accordance with established procedures and as directed by the COR
  • Manage Maximo ticket system such as create reports, retrieve Pm reports, GSA inspections, change ticket status, place service calls (Such as any Maintenance/building issues and housekeeping concerns)
  • Assist managers/staff with any Maximo tasks that are needed
  • Revised and update team meeting agenda
  • Document meeting minutes weekly
  • Sustain file keeping and organize any important documents.
  • Manage bids and contracts in Kahua systems and EPM Tracking
  • Other duties as assigned

Federal GSA Administrative Assistant

CeleraPro, Bureau of Alcohol, Tobacco, Firearms, Explosives
Washington, DC
04.2019 - 04.2022
  • Manage Front desk by providing important information to all ATF members and colleagues
  • Manage security background packages
  • Assist with filing out security packages, Renewing badges, Verifying and submitting to HSPD-12 for clearance (Knowledge of HSPD-12 directive)
  • Multi task and operate the Cisco VoIP telephone system answering internal and external calls
  • Manage Maximo ticket system such as create reports, retrieve Pm reports, GSA inspections/ import 3423, change ticket status, place service calls (Such as any Maintenance/building issues, housekeeping concerns, pest control and etc.) Trained managers/staff with any Maximo tasks that are needed
  • Coordinate important files and documents daily
  • Calender management
  • Correspond with ATF security personnel with assisting security forms to any contractors outside of ATF that will perform any work or visitation to the building
  • Track management package folders such as (BA61, BA54 and BA80).Review COR certification,220,3025 invoices, RWA, Release of claims, Scope of work and etc Send out weekly reports of all upcoming building management projects
  • Support data management
  • Update Team meeting agenda and Notate any new upcoming information weekly
  • Issue any vending machine refunds if there are any system malfunctions distribute a refund slip and have them sign and date the appropriate documentation.
  • Manage building safety documents such as fire call logs, elevator issues and incident reports
  • Track weekly training room and auditorium/conference schedule for different services
  • Schedule Management/COR conference meetings with central support
  • Utilize copy machine service and maintenance
  • Check office supplies daily for restocking purposes
  • Direct service requests to the appropriate sender and report any issues as needed to management
  • Other duties as assigned if needed.

Lead Residential Service coordinator

Jeffrey Scott (301M)
Washington , DC
08.2014 - 04.2019
  • Managed Front desk by log, audits, handled mail and scan package deliveries, supervised meetings and events, manage corporate keys, coordinated freight elevators schedules, incident reports, new tours and daily Activities
  • Skilled in many different property management softwares such as building link, yardi, entrada and etc
  • Directed Services requests to maintenance and report issues as needed to the service manager
  • Monitored security cameras, lobby traffic/CCTVs for suspicious activity
  • Reported anything that is unnecessary
  • Acknowledge residents by name, greet all guests, engage with 5 -star residents, clients and prospects that desire immediate support and the ability to satisfy there daily requirements.By making them feel welcomed, informed, and cared for
  • Maintained the integrity, strong work ethic, honesty, accomplished accountability as being a compassionate service communicator at all times and providing executive/senior-level customer service support
  • Strong knowledge of local community including modes of transportation, Restaurants ,events,Main attractions and etc

Education

Some College (No Degree) - 2 Years Completed Business Administration

Trinity Washington University
Washington,DC

Bachelor's Degree - Business Administration/Cyber Technology

University of Maryland
Adelphi,MD
06.2027

High School Diploma -

Thurgood Marshall Public Charter High School
Washington,DC
06.2009

Skills

  • Experienced in all Microsoft ware such as Microsoft word, Excel, PowerPoint and etc typing 60 wpm
  • Highly dependable Resourceful person , perfectionist at being punctual and sustain good leadership/
  • Project Management skills
  • Professional time management and coordinator
  • Handled high call volumes multi-phone lines (CISCO)
  • Senior Leadership Support
  • Ability to be accountable for my own actions and solving problems and issues that may arise
  • Focus on achieving more than required results, developing skills and knowledge
  • Passionate about Delivering top quality service and high-quality customer support
  • Records Management
  • Maximo (NCMMS)
  • Yardi
  • Calendar management
  • Data entry
  • Phone etiquette
  • Business Writing
  • Reporting and Analysis
  • Quality Control
  • Database Management
  • Financial Oversight
  • Strategic Planning
  • Investment Strategy
  • Word Processing
  • Statistical Data
  • Process invoice Validation
  • Budgeting
  • HR Support
  • Tracking Systems
  • Business Strategies
  • Security Operations Experience
  • Investigation Support
  • Government Security Clearance
  • Process Improvement
  • Critical Thinking
  • Coaching and Training

Timeline

Administrative Assistant II/Program Analyst

CeleraPro (Department of Homeland Security)
04.2022 - 01.2023

Federal GSA Administrative Assistant

CeleraPro, Bureau of Alcohol, Tobacco, Firearms, Explosives
04.2019 - 04.2022

Lead Residential Service coordinator

Jeffrey Scott (301M)
08.2014 - 04.2019

Some College (No Degree) - 2 Years Completed Business Administration

Trinity Washington University

Bachelor's Degree - Business Administration/Cyber Technology

University of Maryland

High School Diploma -

Thurgood Marshall Public Charter High School

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Monique Matthews