Monique Maxwell
MIDDLETOWN
Summary
Trustworthy and dedicated store Clerk with 14 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled retail team member effective at multitasking to accomplish business goals and satisfy customer demands. Well-versed in shelf replenishment and recovery, purchasing support and check-out management. Performance-oriented and agile in efficiently completing diverse daily requirements.
Overview
15
15
years of professional experience
Work History
Store Clerk
Turkey Hill
08.2016 - Current
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
- Collaborated with fellow team members to achieve store goals, sharing best practices for customer service and sales techniques.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Handled cash register operations accurately, processing transactions quickly while ensuring security measures were followed.
- Boosted customer satisfaction with quick and accurate checkout processes, minimizing wait times.
- Coordinated with vendors to ensure timely product deliveries, keeping shelves stocked with popular items.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Deli Clerk
Karns
01.2010 - 12.2013
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Consistently met or exceeded daily sales targets through upselling techniques and outstanding customer service skills.
- Managed deli equipment maintenance, ensuring all machines operated safely and efficiently.
- Maintained cleanliness and organization in deli area, ensuring welcoming environment for customers.
- Maintained strict adherence to health and safety guidelines, ensuring safe shopping and working environment.
- Implemented creative display techniques for deli items, increasing sales through visual appeal.
- Kept up-to-date with latest food safety regulations, applying new standards to daily operations.
- Prepared salads, soups and sandwiches for customers.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
High School Diploma -
Conrad Weiser High School
Robesonia, PA05.1991
Skills
- Customer Service
- Patience and Empathy
- Cleanliness and hygiene
- Reliability and punctuality
- Cash Register Operation
- Cleaning techniques
- Store maintenance
- Storage Organization
- Cash Handling Accuracy
- Merchandise Restocking
- Basic math proficiency
- Register management
- Honest and Dependable
- ID Verification
Timeline
Store Clerk
Turkey Hill
08.2016 - Current
Deli Clerk
Karns
01.2010 - 12.2013
High School Diploma -
Conrad Weiser High School