Monique Mayfield

Fast-pace environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience

• Inbound contact center 50-70 calls daily
• Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines
• Assist clients with navigating online platforms and tools, enhancing their overall experience with the company's resources

Streamlined internal communication processes between departments for more efficient collaboration during claim investigations.

• Collected information about rejected claims and developed effective solutions
• Achieved high customer satisfaction ratings by providing prompt, empathetic, and accurate resolutions to claims
• Assisted in the development of new policies and procedures based on emerging industry trends or regulatory changes.

Performed administrative duties including answering phone calls, responding to emails, and preparing correspondence

• Managed schedules, appointments, and travel arrangements for executives to facilitate smooth operations
• Ensured compliance with company policies and procedures by maintaining up-to-date knowledge of relevant regulation
• Developed positive relationships with clients through effective communication and prompt resolution of any issues or concerns.