Monique Mayfield

Richmond, VA 04/2025 - 07/2025

Analyze day-to-day payment issues and research complex transaction discrepancies, providing timely resolution in accordance with internal controls and regulatory requirements.

• Support global wire transfers and ACH payments, including post-settlement investigations, amendments, and beneficiary claims.
• Conducted comprehensive screenings to adhere to international sanctions and fraud regulations.
• Field 30-50 client inquiries daily, utilizing SWIFT and internal systems to resolve payment queries and exceptions.
• Collaborate with partners and stakeholders to identify and address operational risks and trends.
• Maintained meticulous documentation for each client interaction, supporting seamless handoffs and risk mitigation.

• Investigated and resolved 40-50 complex claims daily, streamlining communication between departments for efficient collaboration.
• Developed solutions for rejected claims and contributed to policy updates based on industry trends.
• Maintained accurate records and documentation to support claims assessment and regulatory compliance.

• Managed approximately 30 incoming calls, emails and faxes per day from customers.
• Supported financial tracking and provided regular updates to the operations team.
• Recommended process improvements to enhance service quality and efficiency.