Hi, I’m
Monique McGraw
Carlisle,Pennsylvania
Summary
Results-focused, driven professional offering tremendous leadership and technical skills gained during years of working as a service professional. Solid track record of handling all aspects of supply inventory management, worldwide mission/logistics planning, organizational operations including strategic planning, staffing, budgeting, resource allocation, equipment maintenance, and training program development/implementation. Analyzed programs, identified improvement opportunities, and implemented changes to improve efficiency. Well versed in managing, prioritizing, and de-conflicting competing operations and issues
Overview
9
years of professional experience
Work History
PepsiCo
LD&T Coordinator
01.2021 - Current
Job overview
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Ensure compliance with Reverse Logistics process - ensuring that tickets are researched, documented and explained.
- Process all over/short/damage research request forms, including obtaining POD's and completing Dispute Management System
- Manage Inbound Scheduling w/ Team.
- Work with third party logistics provider internal auditors as needed for product research.
- Initiate post shipment requests and follow through to completion.
- Process freight claims for facility (accident, wet, stolen, other) in compliance with all PepsiCo processes and procedures.
- Work with returns team to obtain Return Authorization numbers for warehouse to process.
and credit customer - Complete weekly waste reports and reports to management
- Complete period reports for management and 3PL review
- Payroll for entire Carlisle Penn East Fleet
- Compile scorecard and drivers records to issue safety bonus quarterly.
- Host safety meeting, and roundtable talks monthly.
- Coordinate all special events Feed Youth Summer Program, Easter Egg safety Hunt, Employee Appreciation week.
Blue Bark
Transportation Assistant
06.2020 - 08.2021
Job overview
- Serve as Transportation Assistant in Personal Property with responsibility for providing information and advice to military and civilian personnel regarding their entitlements for shipment and storage of personal property.
- Household goods, unaccompanied baggage, privately owned vehicles, and special items such as mobile homes and large boats)
- Provide information and/or advice to military and civilian personnel regarding their entitlements for shipment and storage of personal property
- Determine and/or advise entitlements or procedures related to temporary storage of goods, weight allowances; prohibited items; and shipment of personal property including various methods available
- Receive, review, and/or process correspondence, orders, and applications to move property from residence and non-temporary storage
- Forward appropriate advance documents to other transportation offices for movement of property both overseas and within continental United States
- Determine most efficient and economical rates and routes for shipment and/or storage of household goods, unaccompanied baggage, personal effects, and/or mobile homes.
- US military personnel, US citizen civilian employees of Department of Defense move and unpacking of all household goods and any other service family may need.
- Prepare various applications for transportation or storage of wide range storage of personal property and privately owned vehicles.
- Inform applicants of entitlements and completes member's application for reimbursement.
- Compose correspondences relating to shipment of property
- Manage customer service complaints.
- Directed investigations to verify and resolve customer or shipper complaints.
- Coordinated with warehouse workers on proper storage and distribution of products.
- Produced end-of-season reports to document strengths, weaknesses and recommendations.
- Suggested improvements to management such as proposed fee and tariff increase or schedule changes.
- Used shipping software to input, track and analyze data.
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
- Directed investigations to verify and resolve customer or shipper complaints.
- Coordinated with warehouse workers on proper storage and distribution of products.
- Researched and suggested cost-effective shipping methods.
- Reviewed and filed paperwork related to transportation schedules and costs.
US Army
Administrative Manager
06.2019 - 01.2021
Job overview
- 30 hours per week)
- Responsible for functioning of business operations
- Main responsibilities are developing new administrative systems, managing staff, overseeing recruitment, writing reports and updating procedures.
- Coordinate training and education of personnel
- Perform clerical duties associated with movement of personnel and personal property.
- Create and maintain various spreadsheets, databases, and report files.
- Generate various reports for presentations on daily, weekly, and monthly basis.
- Supervise, train, mentor, and provide 42 personnel ability to succeed in adverse conditions through intensive training and shared knowledge.
- Manage variety of administrative and clerical functions in high-volume office
- Work independently with no supervision
- Prepare DSR daily.
- Great attention to detail and using critical thinking to identify and solve problems.
- Able to communicate efficiently in face-to-face, telephone, and emails.
- Review operations to meet mission requirements.
- Prepare reports present programs and slides to higher chain of command updating new regulations and trends for mission.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Created reports, presentations and other materials for executive staff.
Classic Cable & Wire Co
Logistic Supervisor
06.2018 - 03.2019
Job overview
- This position is responsible for all outbound transportation activity
- Led, developed, implemented and coordinated processes that will determine the most productive and efficient mode of service for all shipments
- Assisted in shipping claims, analyzed data, carrier negotiations, monitor carrier performance, and provided internal guidance to the organization on traffic matters
- The position reports to Warehouse Manager but will have substantial interaction with many other company departments
- Monitored and directed all outbound LTL and truckload freight from warehouse, direct ships, and pick-ups
- Conducted periodic freight analysis to identify improvement opportunities to include factors such as customer locations, vendor's locations, carrier capabilities, volumes, product considerations and other issues
- Carrier management; determined most efficient and economical routing for outbound shipments and handled carrier negotiations
- Managed accessorial costs and processes
- Utilized SAP, Outlook, and MS office software to provide accurate product and financial reporting
- Monitored carrier performance on an ongoing basis
- Published / updated routing guide and ensured that updates were communicated to all internal and external users
- Monitored, redesigned and implemented improvements to process
- SAP used for many functions to include inventory transactions, shipping, reports and daily queries
- Developed strong business relationships with carriers, brokers, key customers, and sales reps
- Developed strong relationships with internal business partners
- Engaged in collaborative strategic sourcing with internal customers, Commercial and Procurement
- Departments respectively
- Understood industry trends and issues by reaching accommodation with vendors in the detail of a contract
- Invoice & Rate Resolution
- Drive cost-saving initiatives aligned with company goals
- Ensured logistics services are in compliance all existing regulations by staying knowledgeable of current regulations (Dept
- Of Transportation, U.S./International Customs)
- Travelled occasionally as business needs dictate.
Dollar Tree
Merchandise Manager
10.2017 - 06.2018
Job overview
- 40 hours per week)
- Assisting with all operational tasks within the store as delegated and assigned by the Store Manager with main focus on the front-end, and sales floor operations
- Assisted with the hiring, training and development of store associates as delegated by the Store
- Manager
- Assisted with all store functions and day-to-day store activities
- Performed all opening, and closing procedures
- Protected and secured all company assets, including store cash
- Adhered to all policies and procedures including safety guidelines
- Maintained a professional and friendly environment with customers, subordinates, and supervisors
- Maintained all areas of the store, including the stockroom, sales floor, to company standards to include recovery
- Processed all SSC Corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information
- Communicated to customer and employees
- Receipt and returns of DSD merchandise
- Made schedules by collaborating with team managers to determine project roles
- Trained employees on cashiering activities to ensure all company cash handling practice & guidelines are followed at all times
- Placed weekly Freezer order and kept food at safe temperature
- Maintained and filled coolers and racks/displays
- Operated back room equipment pallet jacket, scissor lift, compactor, scrub machine, and baler.
Distribution Logistic Agency
Materials Expediter
03.2014 - 10.2017
Job overview
- 40 hours per week)
- Maintained accountable records of assets and their movement, established a clear audit trail, and accounts for all materials
- Provided oversight in investigating discrepancies, overages, and shortages, receipts, and shipments
- Reviewed supply and distribution records to coordinate resolution to the discrepancies
- Trained co-workers in DSS, COPA, EMALL, and an ABOM
- Provide advice on work methods with DLA practices and procedures
- Executed annual spending plan without additional supervision and monitors the handling of incoming and outgoing inventory items and any change in materials
- Properly maintained unit equipment with the most current and effective items available
- Provided oversight to the Personnel Readiness Section and ensures that the Installation Commander has all the required materials at his disposal to equip all war fighters with the necessary weapons training prior to deployments
- Managed all construction and range upgrades to stay in compliance with environmental concerns
- Maintained strong knowledge of packing practices and the ability to give instructions and specifications for the appropriate documentation in a timely manner in order to execute all logistical needs for the unit
- Maintained $2M in deployment equipment and manages the Government Travel Card program for the entire unit
- Implemented computer-based inventory system that uses scanners to track loading location of all issues and turn-in of bench stock materials, to include weapons and parts
- Inspected all received shipments and checks containers for discrepancies, ensuring that all shipments are intact
- Inspected outgoing shipments for proper packing preserves prior to shipment and conducted accountability, issue and turn in of all assigned equipment, ensured no loss of equipment
- Possessed a knowledge of warehouse practices and able to interpret manufacturers stock catalogs, manual books and manufacturers specifications to complete procurement process
- Conducted random inspections to ensure that subordinates are maintaining all storage requirements of parts and materials
- Conducted visual inspections of equipment to ensure serviceability of tools and supplies
- Ensured that all storage facilities are always clean and neat and walkways are free from obstruction, which contributes to a safe work environment
- Worked as and supervised all supply attendants
- Provided customer support by keeping customers abreast of status and material availability and explained policy and procedures of material management
- Ensured timely deliveries on all parts pulled and delivered, reporting to the supervisor periodically on group and individual work accomplishments, problems, progress in tasks given and in any training needed of individuals that come up within our SSC
- Maintained knowledge in operating DLA, DOD, U.S
- Air Force computer systems, policies, procedures and programs
- Conducted research for resource for the readiness of the mission
- Oversaw contract for new safety equipment and install for a better standard of work as VPP representative
- Analyzed logistic program effectiveness
- Developed new methods to measure and track workload.
Education
Ashford University
from Supply Chain Management
University Overview
GPA: 3.5, GPA: 4.0
Barstow Community College
from Business
University Overview
GPA: 3.8, GPA: 4.0
Skills
- Quality and Safety
- OSHA & Union rep
- Medical Terminology
- Logistics/Supply Chain
- Verbal and Written Communication
- Negotiation
- Inventory management
- Distribution operations
- Stock positioning
- Inventory accountability/program management
- Financial management, contracting procedures
- General and specialized storage warehousing, as well as outgoing (shipping) and incoming (receiving) transportation operations
- Skill building
Additional Information
- Years of Experience Clients Supported Quality and Safety 10+ years US Army, Carlisle Barracks, Classic Cable & Wire Co., Dollar Tree, Distribution Logistic Agency, etc. Quality Control Inspection 10+ years US Army, Carlisle Barracks, Classic Cable & Wire Co., Dollar Tree, Distribution Logistic Agency, etc. Sanitation Procedures 10+ years US Army, Carlisle Barracks, Classic Cable & Wire Co., Dollar Tree, Distribution Logistic Agency, etc. Regulatory Compliance 10+ years US Army, Carlisle Barracks, Classic Cable & Wire Co., Dollar Tree, Distribution Logistic Agency, etc. Logistics/ Supply Chain 10+ years US Army, Carlisle Barracks, Classic Cable & Wire Co., Dollar Tree, Distribution Logistic Agency, etc.
Timeline
LD&T Coordinator
PepsiCo
01.2021 - Current
Transportation Assistant
Blue Bark
06.2020 - 08.2021
Administrative Manager
US Army
06.2019 - 01.2021
Logistic Supervisor
Classic Cable & Wire Co
06.2018 - 03.2019
Merchandise Manager
Dollar Tree
10.2017 - 06.2018
Materials Expediter
Distribution Logistic Agency
03.2014 - 10.2017
Ashford University
from Supply Chain Management
Barstow Community College
from Business