Summary
Overview
Work History
Education
Skills
Timeline
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Monique Mcgriff

Natchez,MS

Summary

Flexible hard worker ready to learn and contribute to team success. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

18
18
years of professional experience

Work History

Representative ( WFH) Agent

Teleperformance USA
Salt Lake, UT
10.2023 - 06.2024
  • Provided customer service by answering product and service related questions.
  • Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
  • Assisted in checking patient's insurance eligibility prior to their appointment.
  • Maintained client confidentiality according to HIPAA regulations at all times.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
  • Collected payments from patients and entered them into the billing system accurately.
  • Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
  • Continually updated knowledge base of product features, benefits, pricing plans.
  • Maintained high levels of professionalism when interacting with customers both verbally and written.
  • Answered incoming calls in a timely manner and provided accurate information on products and services.
  • Performed administrative tasks such as filing documents and updating records.
  • Participated in training sessions designed to improve overall job performance.
  • Greeted customers and responded to inquiries in a timely manner.

Shift Leader, Cook, Cashier

Dairy Queen Grill & Chill
Natchez, MS
06.2006 - 10.2023
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Resolved customer complaints regarding food quality or services provided.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.

Education

Diploma - Medical Billing And Coding

Ultimate Medical Academy - Clearwater
Clearwater, FL
04-2023

High School Diploma -

Natchez High School
Natchez, MS
05-2001

Skills

  • Needs analysis
  • Telephone reception
  • Market Research
  • Records Management
  • Food handling
  • Food presentation
  • Cleaning and organization
  • Performance Improvement

Timeline

Representative ( WFH) Agent

Teleperformance USA
10.2023 - 06.2024

Shift Leader, Cook, Cashier

Dairy Queen Grill & Chill
06.2006 - 10.2023

Diploma - Medical Billing And Coding

Ultimate Medical Academy - Clearwater

High School Diploma -

Natchez High School

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Monique Mcgriff