Monique McKnight
Eligibility Specialist
Blythewood,SC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Anne Arundel Public Schools
Glen Burnie , MD
07.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Offered technical support and troubleshot issues to enhance office productivity.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Scheduled office meetings and client appointments for staff teams.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Executed record filing system to improve document organization and management.
Clerk of Student Data
Anne Arundel Public Schools
Fort Meade, MD
03.2016 - 07.2021
- Entered student data and confidential personal data using Microsoft office and Power School, following procedures to keep information private.
- Supported staff on special assignments and ad hoc projects.
- Edited documents to keep company materials free of grammar errors.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Strategically distributed administrative tasks amongst main office staff and provided guidance to promote performance.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Created plans and communicated deadlines to complete projects on time.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Administrative Secretar-Discipline
Anne Arundel Public Schools
Fort Meade, MD
05.2015 - 03.2016
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Screened visitors and issued badges to maintain safety and security.
- Facilitated timely review of proposals, correspondence and documentation to achieve key strategic initiatives.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.
- Created and updated records and files to maintain document compliance.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Responded to inquiries from callers seeking information.
- Identified communication channels to set roadmap to distribute information.
- Produced letters and memoranda to inform stakeholders of business decisions.
Special Education Student Aide
Anne Arundel Public Schools
Fort Meade , MD
09.2014 - 05.2015
- Attended monthly staff training sessions.
- Worked with students to promote learning and pro-social development.
- Assisted with communication methods to keep parents informed about child's development and behavioral issues.
- Observed students' performance and recorded relevant data to assess progress.
- Promoted good study habits and student independence to improve quality of student outcomes.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
- Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
- One on one assistance with positioning mobility
- Assist with implementation of reading/writing intervention plans.
Education
High School Diploma -
Lower Richland High School
Hopkins, SC06.2004
Skills
- Multi-Line Telephone Systems
- Professional and Courteous
- Strong Organizational Skills
- Microsoft Office Suite
- Document and File Management
- Verbal and Written Communication
- Confidentiality and Data Protection
- Multitasking and Time Management
- Clerical Staff Oversight
- Spreadsheet Tracking
- Calendar Management
- Electronic Records Management
- Administrative Procedures
- Business Administration
- Event Planning
- Data Entry
- Office Equipment Operation
Timeline
Administrative Assistant
Anne Arundel Public Schools
07.2021 - Current
Clerk of Student Data
Anne Arundel Public Schools
03.2016 - 07.2021
Administrative Secretar-Discipline
Anne Arundel Public Schools
05.2015 - 03.2016
Special Education Student Aide
Anne Arundel Public Schools
09.2014 - 05.2015
High School Diploma -
Lower Richland High School
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