Summary
Overview
Work History
Education
Skills
Certification
Professional References
Timeline
Generic

Monique McMullen

Summary

Self-motivated professional that brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business and kitchen requirements. Has a clear understanding of community outreach and has dedicated years to training in multiple skillsets to support marginalized communities in need. Am highly motivated to learn, grow and excel with a progressive company that supports my strengths and out of the kitchen.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Executive Chef

Driftwood Recovery Rehabilitation Center
03.2020 - Current
  • Supported patient care excellence via planning and interpretation of programs.
  • Completed resident assessments in accordance with current regulations and guidelines.
  • Provided friendly greeting to visitors and gave knowledgeable and authoritative responses.
  • Verified basic needs are being met, providing navigation assistance for various benefits and available services.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Monitored ongoing care and proactively corrected problems.
  • Managed prescriptions by sending electronic requests for new medications and refills.
  • Updated documentation and reports detailing patient activities, care actions and hospital determinations.
  • Maintained accurate and detailed inventories to keep sufficient supplies in medical and care coordinator office.
  • Supervised all levels of care for patients pursuing substance abuse treatment.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Maintained well-organized mise en place to keep work consistent.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
  • Monitored line processes to maintain consistency in quality, quantity, and presentation.
  • Coordinated employee schedules and developed staff teams to boost productivity.
  • Utilized culinary techniques to create visually appealing dishes.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Developed close relationships with suppliers to source best ingredients.
  • Assisted with menu development and planning.

Domestic Violence Victim Advocate Lead

Survive2Thrive Foundation
01.2019 - 03.2020
  • Drafted individual reports and maintained case files in alignment with company policies and privacy guidelines.
  • Delivered on-call and overnight support to victims and witnesses for 24-hour call center.
  • Maintained caseload of up to 10 clients, managing case status reports for each.
  • Managed S2T team of advocates by overseeing their caseloads, reports and files for each client.
  • Coordinated referrals and crisis counseling services and programs to victims and witnesses of intimate partner domestic violence and sexual assault crimes.
  • Drafted individual safety and crisis plans, assessed ongoing risk assessments to decrease further harm and maintained records of victim contacts for emergency or crisis situations.
  • Corresponded and collaborated with law enforcement, prosecuting attorneys, social services agencies, judges, court staff and other victim advocacy groups.

Garden Coordinator & Children's Advocate

White Buffalo Calf Woman's Society
09.2018 - 01.2019
  • Created and maintained a sustainable food and herbal garden on shelter premises to support overall wellness and healthy living practices.
  • Worked with community resources to engage youth in pro-social activities and help families access healing services.
  • Entered client data and gardening production in centralized database and maintained up-to-date case records for all clients using Microsoft Word and other software tools.
  • Facilitated and managed parental workshops and support groups to provide care for women and children in achieving school and academic success.
  • Advocated for victims of domestic violence and sexual assault and assisted them with necessary needs of survival and mental health services.
  • Developed and implemented a variety of innovative policies and strategies to promote client self-sufficiency.
  • Conducted community workshops to promote different programs and educate the Rosebud Sioux Tribe on available services.

Garden Coordinator & Teen Center Director

Boys and Girls Club of Rosebud
07.2017 - 09.2018
  • Designed and maintained two sustainable food and flower gardens for all Boys and Girls Club members.
  • Collaborated with team members to identify and accomplish agency objectives by presenting round table discussions and presentations at community groups to promote organizational mission and programs.
  • Produced and updated organizational records, program budgets, gardening plans and production, reports and documentation.
  • Identified and hired talented individuals bringing valuable skills and great experience to the Teen Center and gardening program.
  • Created programs to promote independent functioning, embracing individuality and creating sustainable farming in all communities of the Rosebud Sioux Tribe reservation.
  • Provided educational programs and support for teen club members including anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills, sustainable and healthy living practices.

Restaurant Owner

Market Street Cafe & Apothecary
01.2014 - 07.2017
  • Administered finances and led business operations, including payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
  • Located relevant vendors, set up schedules and coordinated deliveries, storage and organization of all inventory.
  • Trained and motivated staff to fill all restaurant positions, facilitated staff meetings and spearheaded menu development.
  • Created weekly employee schedules, assigned work and regularly checked quality and productivity of all team members.
  • Managed food preparation, proper sanitation practices, guest interaction, quality control, and customer relations.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of over serving or underage drinking.
  • Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies for the restaurant and retail area.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.

Food Service Manager & Owner

Gonzo Juice LLC
02.2012 - 01.2017
  • Reconciled daily transactions using POS and Square, balanced cash registers and deposited restaurant's earnings at bank, maintained payroll.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Adhered to all company food, safety, quality and sanitation policies.
  • Prepared and led foodservice training programs.
  • Maximized food quality by closely monitoring orders, preparation and food handling by team members.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Reviewed and approved employee schedules and time sheets.
  • Tracked food production levels, meal counts and supply costs.

Master Colorist and Educator

Dessange Paris
03.2003 - 02.2012
  • Communicated effectively with clients to establish expectations during consultation, elected and formulated chemical color treatments to achieve clients' desired hair color, measuring and mixing components with accuracy.
  • Promoted salon products to maintain color treatments to clients, making recommendations based on hair health, texture and applied services.
  • Handled inventorying of all hair products and managed product ordering.
  • Documented client information, color treatment formulas and general notes on services into logbooks.
  • Trained salon staff in traditional and innovative coloring and styling techniques utilizing Dessange Paris seasonal collections and protocols.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Education

Domestic Violence And Sexual Assault Training

Native Women's Society of The Great Plains
Rosebud, SD

Academy of Boys & Girls Club Professionals

Spillett Leadership University
Lead, SD

Master Gardening Internship Certification

Caldwell County Master Gardener Association
Lockhart, TX

Community And Clinical Herbalism

Texas Wildflower School of Botanical Medicine
Cedar Creek TX

Certification Program - Psychiatry Nutrition

Integrative Psychiatry Institute
06.2023

High School Diploma -

Dickinson High School
Dickinson TX

Skills

  • Strong leadership and communication skills
  • Friendly and positive attitude
  • Program coordination, strategic project planning and process development
  • Organization and excellent customer service skills
  • Collaborative and Team-Oriented
  • Experience using multiple software programs including Microsoft Word/Business/Excel/POS/Square/WIX/Square Space/Trello/Slack/Hatch/Paycom
  • Gardening and agricultural skills
  • Order Delivery Practices
  • Banquets and Catering
  • Menu Planning
  • New Hire Training
  • Food Plating and Presentation
  • Portion and Cost Control
  • Food Preparation Techniques
  • Catering Events
  • Kitchen Management
  • Food Service Operations
  • Food Safety Oversight

Certification

  • Psychiatry Nutrition
  • Food Service Manager's Certificate
  • Domestic Violence Advocacy and Sexual Assault Training
  • Child Abuse and Neglect Training for Mandatory Reporters
  • First Aid Orientation
  • Adult and Pediatric CPR
  • Master Gardening Internship Certification
  • Operator's License of Cosmetology of Texas
  • High School Diploma


Professional References

  • Yvonne Shilow - (346) 818-4556
  • Jenn Daley - (512) 461-3759
  • Richard Dembow (512) 981-9393
  • Marjorie Grandjeaux - (512) 638-7294

Timeline

Executive Chef

Driftwood Recovery Rehabilitation Center
03.2020 - Current

Domestic Violence Victim Advocate Lead

Survive2Thrive Foundation
01.2019 - 03.2020

Garden Coordinator & Children's Advocate

White Buffalo Calf Woman's Society
09.2018 - 01.2019

Garden Coordinator & Teen Center Director

Boys and Girls Club of Rosebud
07.2017 - 09.2018

Restaurant Owner

Market Street Cafe & Apothecary
01.2014 - 07.2017

Food Service Manager & Owner

Gonzo Juice LLC
02.2012 - 01.2017

Master Colorist and Educator

Dessange Paris
03.2003 - 02.2012

Domestic Violence And Sexual Assault Training

Native Women's Society of The Great Plains

Academy of Boys & Girls Club Professionals

Spillett Leadership University

Master Gardening Internship Certification

Caldwell County Master Gardener Association

Community And Clinical Herbalism

Texas Wildflower School of Botanical Medicine

Certification Program - Psychiatry Nutrition

Integrative Psychiatry Institute

High School Diploma -

Dickinson High School

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Monique McMullen