Summary
Overview
Work History
Education
Skills
Military Service
Personal Information
Timeline
Generic

Monique McVeigh

Ferndale,WA

Summary

I am a hard working, dedicated person with a drive to not only be successful but to enjoy every moment doing it. I'm bringing the motivation and the smiles

Office management with 20+ years experience in helping small businesses to large corporations maintain and exceed success

Results-driven support professional with experience in managing and optimizing customer service operations. Skilled in team collaboration, conflict resolution, and process improvement to enhance service delivery. Known for adaptability, reliability, and strong focus on achieving impactful outcomes. Expertise in training, mentoring staff, and leveraging technical tools to streamline workflows and elevate team performance.

Overview

17
17
years of professional experience

Work History

Program Support Supervisor Arts & Sciences

Skagit Valley College
01.2023 - Current
  • Created a supportive environment where faculty felt empowered to make decisions independently while still receiving guidance when needed.
  • Analyzed performance metrics to identify areas for improvement and implement targeted strategies.
  • Enhanced faculty satisfaction by promptly addressing and resolving support issues.
  • Collaborated with other departments to address needs holistically and provide comprehensive solutions.
  • Monitored faculty and staff interactions to assess quality of service.
  • Oversaw appointment scheduling and itinerary coordination for Dean and Associate Dean.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Coached faculty through yearly review processes and complex problems.
  • Managed daily operations to ensure smooth functioning of the support department.

Office Assistant 3

Skagit Valley College
08.2022 - 01.2023
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Increased faculty satisfaction by providing professional and courteous front desk support.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Assisted with onboarding of new employees.
  • Coordinated and scheduled meetings and appointments.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Ensured timely completion of projects by coordinating resources across multiple teams effectively.
  • Purchased and maintained office supplies.
  • Processed incoming and outgoing mail and packages according to established procedures.

Office Administrator

Trew Auto Body
08.2017 - 07.2022
  • Customer service
  • Answer phones
  • Create customer files
  • Close repair files
  • Account for invoices
  • Post invoices
  • Receive payments
  • Track and report incoming labor hours
  • Established team priorities, maintained schedules and monitored performance.

Office Administrator

Shamrock Cleaning
08.2014 - 08.2017
  • Customer service
  • Scheduled appointments
  • Created invoices for payment
  • Tracked inventory

General Manager

Cost Plus World Market
04.2008 - 08.2014
  • Customer service
  • Team building
  • Inventory management
  • Sales
  • Training
  • Marketing
  • Merchandising
  • Hiring
  • Coaching
  • Loss prevention
  • Scheduling
  • Payroll
  • Strategic planning
  • Ordering

Education

Some College - Business

Wayne County Community College District
Belleville, MI

Skills

  • Bookkeeping
  • Accounts Receivable
  • Administrative Experience
  • Merchandising
  • Strategic Planning
  • Payroll
  • Accounting
  • Financial Report Writing
  • Accounts Payable
  • Store Management Experience
  • Account Management
  • Microsoft Outlook
  • Loss Prevention
  • Pricing
  • Office Management
  • Conflict Management
  • Research
  • Retail Management
  • Project Management
  • Sales
  • Planograms
  • Negotiation
  • Employee Orientation
  • Management
  • Human Resources
  • Event Planning
  • Recruiting
  • Team Management
  • Task Delegation
  • Feedback Delivery
  • Teamwork and Collaboration
  • Problem-Solving
  • Office Administration
  • Training and mentoring
  • Schedule Coordination
  • Budget Management
  • Travel Arrangements
  • Multitasking and Organization
  • Self Motivation
  • Decision-Making

Military Service

United States Marine Corps, United States, Lance Corporal

Personal Information

Authorized To Work: US

Timeline

Program Support Supervisor Arts & Sciences

Skagit Valley College
01.2023 - Current

Office Assistant 3

Skagit Valley College
08.2022 - 01.2023

Office Administrator

Trew Auto Body
08.2017 - 07.2022

Office Administrator

Shamrock Cleaning
08.2014 - 08.2017

General Manager

Cost Plus World Market
04.2008 - 08.2014

Some College - Business

Wayne County Community College District

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Monique McVeigh