Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Monique Mendoza

Valley Center,CA

Summary

Versatile and dynamic professional with a proven track record in customer service, office management, and community engagement. Proven ability to streamline operations, foster strong relationships, and deliver exceptional service in diverse environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

SDC Coordinator

Toyota Motor
01.2025 - Current
  • Schedule service appointments for customers and direct them to the appropriate department for assistance
  • Make outbound calls to offer promotions and provide reminders for upcoming services
  • Answer incoming calls and direct them to the relevant departments
  • Assist with various clerical tasks as needed
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.

Administrative Assistant

Valley Center Community Church
05.2021 - 07.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Assisted with daily office operations, ensuring efficiency in scheduling, supplies management, and office maintenance.

Seasonal Worker

Bates Nut Farm
09.2020 - 12.2020
  • Completed sales floor tasks while catering to each guest
  • Handled product pricing in shipping
  • Assisted with administrative responsibilities such as invoices, filing, incoming/outgoing calls, and emails

Team Member

Target
06.2019 - 05.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.

Receptionist

Office Park Plaza
06.2016 - 08.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Managed office supplies, vendors, organization and upkeep

Skills

  • Multitasking and organization
  • Customer service
  • Data entry
  • Decision-making
  • Relationship building
  • Work Planning and Prioritization
  • Microsoft Office Proficiency
  • Adaptability
  • Problem-solving

Certification

  • California Real Estate Salesperson License | License Number: 02139696

Timeline

SDC Coordinator

Toyota Motor
01.2025 - Current

Administrative Assistant

Valley Center Community Church
05.2021 - 07.2024

Seasonal Worker

Bates Nut Farm
09.2020 - 12.2020

Team Member

Target
06.2019 - 05.2020

Receptionist

Office Park Plaza
06.2016 - 08.2016

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Monique Mendoza